General Manager - Retail

Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As a General Manager at Hines, your role involves ensuring seamless day-to-day operations of the property with a primary focus on enhancing the client experience. The ideal candidate will possess organizational skills, meticulous attention to detail, and a genuine enthusiasm for providing outstanding hospitality. At Hines, delivering an exceptional experience entails blending a hospitality-centric culture with real estate expertise to create environments where people feel valued, connected, and inspired. Responsibilities include but are not limited to: Hospitality / Leadership: In accordance with the firm’s leadership principles — train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience. Apply hospitality hiring practices to identify and hire individuals with a people-centric approach. Lead a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards. Coordinate unique event programming with a focus on creating and maintaining a community atmosphere. Ensure property engagement and service offerings are aligned with Hines’ service level standards. Operations: Manage all fiscal activities of the property and maintain full profit and loss (P&L) responsibility. Negotiate contracts and supervise all contractor services related to the physical operation of the property. Develop, implement, and maintain a marketing and leasing strategy for both current and prospective tenants (clients) while collaborating with asset managers or owners to meet performance objectives. Display in depth knowledge of building mechanical systems and collaborate with Chief Engineer on stationary engineering initiatives. Ensure the property is well-maintained and aesthetically pleasing. Ensure compliance with all government, industry, regional and company required programs, objectives, and policies. Provide support to development groups including owner relations, quality control during construction, program development, building start-up, etc. Represent Hines in selected business, community, and industry organizations and groups. Direct all emergency procedures including but not limited to: Establishing and executing emergency plans and practice drills Monitoring emergency equipment Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent Acting as fire/life safety director while assisting emergency authorities and response teams Qualifications Minimum Requirements include: Bachelor’s degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field). Eight or more years of related management experience. Financial experience including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears. Construction and major contract bidding experience required. Proficiency in Microsoft Office software. Yardi experience preferred. Current Illinois Real Estate License required. Passion for working with people and leading with a hospitality mindset. High degree of emotional intelligence with proven ability to think creatively in all job responsibilities. Experience leading a multi-layered team. Solution-oriented with strong organizational, analytical and project management skills Maintain composure and professionalism at all times. Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style. Eager to be a part of a fast-paced and dynamic work environment. Takes initiative and is a proactive leader always focused on continuous improvement. Work indoors approximately 95% of the time and outdoors 5% of the time. Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms. On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings. Ability to lift up to 25lbs. Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters. Transfer properties and work overtime as business needs deem appropriate. We are an equal opportunity employer and support workforce diversity. #J-18808-Ljbffr Hines