General Manager
McDonald's
McDonald's General Manager Job Description
Company: KTL Restaurants LLC | Haynie Holdings LLC | Haynie Management
Position: General Manager
Reports To: Area Supervisor / Ownership
Job Type: Full-Time - Salaried (45-50 Hours Per Week Required)
Job Summary:
As a General Manager, you are the leader of your restaurant. You are responsible for running a high-performing business by overseeing daily operations, developing and mentoring the management team, and ensuring consistent execution of McDonald's systems, standards, and expectations. You drive performance across all areas, including customer service, staffing, training, food safety, labor, and profitability. This role requires a full-time commitment of 45 to 50 hours per week, including some nights, weekends, and holidays.
Key Responsibilities:
Must be at least 18 years of age
Lead all aspects of restaurant operations, including customer satisfaction, food safety, and employee performance
Build and develop a strong leadership team (1st Assistant, Shift Leaders, and Crew)
Create a positive, inclusive, and productive team culture
Maintain full compliance with all McDonald's standards, procedures, and training programs
Analyze business performance (labor, sales, controllables) and execute improvement strategies
Ensure consistent delivery of Gold Standard food quality and guest experience
Hire, train, coach, and discipline employees in accordance with company policies
Execute scheduling, inventory, truck orders, and maintenance planning
Lead health inspections, McDonald's evaluations (e.g., EcoSure), and community relations
Communicate effectively with Area Supervisor, Owners, and key company personnel
Qualifications:
Must be 18 years or older
You must be a person with strong communication and organizational skills
You must have experience in leading individuals and enforcing company policies and health standards
You must be accountable and dependable in managing operations and staff
Minimum 2 years of McDonald's management experience or equivalent in QSR/hospitality
Strong leadership and decision-making skills
Ability to manage and motivate a diverse team in a high-paced environment
Understanding of labor controls, food costs, and operational performance metrics
Must be reliable, results-driven, and committed to excellence
Must be available to work 45-50 hours per week, including evenings and weekends
Workplace Violence Policy:
KTL Restaurants LLC, Haynie Holdings LLC, and Haynie Management maintain a strict zero-tolerance policy regarding workplace violence. The following are strictly prohibited:
Acts or threats of physical violence
Verbal abuse, bullying, or intimidation
Possession of weapons on company property
Destruction of company or personal property
All incidents must be reported immediately. Violators will face disciplinary action up to and including termination, and may be reported to law enforcement.
Safe, Respectful, and Inclusive Workplace Policy:
We are committed to a safe, respectful, and inclusive workplace for all employees, customers, and partners. We will not tolerate:
Discrimination or harassment of any kind
Offensive behavior or retaliation against employees who report misconduct
Behavior that compromises team culture or employee safety
Managers are expected to model professionalism and promote a positive work environment at all times.
Equal Employment Opportunity:
We are an Equal Employment Opportunity employer. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, veteran status, or any other protected category under applicable law.
Franchisee Disclaimer:
This job is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's USA.
KTL Restaurants LLC is your employer of record and is responsible for all hiring, firing, supervision, discipline, training, and staffing. McDonald's USA has no involvement in your employment application, interview process, or hiring decisions.
Requsition ID: PDX_MC_E7B6848F-46ED-438F-9A16-39A72C68D97A_105850
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
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