General Manager

McDonald’s General Manager Job Description

Company: KTL Restaurants LLC | Haynie Holdings LLC | Haynie Management

Position: General Manager

Reports To: Area Supervisor / Ownership

Job Type: Full-Time – Salaried (45–50 Hours Per Week Required)

Job Summary:

As a General Manager, you are the leader of your restaurant. You are responsible for running a high-performing business by overseeing daily operations, developing and mentoring the management team, and ensuring consistent execution of McDonald’s systems, standards, and expectations. You drive performance across all areas, including customer service, staffing, training, food safety, labor, and profitability. This role requires a full-time commitment of 45 to 50 hours per week, including some nights, weekends, and holidays.

Key Responsibilities:

• Must be at least 18 years of age

• Lead all aspects of restaurant operations, including customer satisfaction, food safety, and employee performance

• Build and develop a strong leadership team (1st Assistant, Shift Leaders, and Crew)

• Create a positive, inclusive, and productive team culture

• Maintain full compliance with all McDonald’s standards, procedures, and training programs

• Analyze business performance (labor, sales, controllables) and execute improvement strategies

• Ensure consistent delivery of Gold Standard food quality and guest experience

• Hire, train, coach, and discipline employees in accordance with company policies

• Execute scheduling, inventory, truck orders, and maintenance planning

• Lead health inspections, McDonald’s evaluations (e.g., EcoSure), and community relations

• Communicate effectively with Area Supervisor, Owners, and key company personnel

Qualifications:

• Must be 18 years or older

• You must be a person with strong communication and organizational skills

• You must have experience in leading individuals and enforcing company policies and health standards

• You must be accountable and dependable in managing operations and staff

• Minimum 2 years of McDonald’s management experience or equivalent in QSR/hospitality

• Strong leadership and decision-making skills

• Ability to manage and motivate a diverse team in a high-paced environment

• Understanding of labor controls, food costs, and operational performance metrics

• Must be reliable, results-driven, and committed to excellence

• Must be available to work 45–50 hours per week, including evenings and weekends

Workplace Violence Policy:

KTL Restaurants LLC, Haynie Holdings LLC, and Haynie Management maintain a strict zero-tolerance policy regarding workplace violence. The following are strictly prohibited:

• Acts or threats of physical violence

• Verbal abuse, bullying, or intimidation

• Possession of weapons on company property

• Destruction of company or personal property

All incidents must be reported immediately. Violators will face disciplinary action up to and including termination, and may be reported to law enforcement.

Safe, Respectful, and Inclusive Workplace Policy:

We are committed to a safe, respectful, and inclusive workplace for all employees, customers, and partners. We will not tolerate:

• Discrimination or harassment of any kind

• Offensive behavior or retaliation against employees who report misconduct

• Behavior that compromises team culture or employee safety

Managers are expected to model professionalism and promote a positive work environment at all times.

Equal Employment Opportunity:

We are an Equal Employment Opportunity employer. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, veteran status, or any other protected category under applicable law.

Franchisee Disclaimer:

This job is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA.

KTL Restaurants LLC is your employer of record and is responsible for all hiring, firing, supervision, discipline, training, and staffing. McDonald’s USA has no involvement in your employment application, interview process, or hiring decisions.

Requsition ID: PDX_MC_E7B6848F-46ED-438F-9A16-39A72C68D97A_105850

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.