Loan Servicing Manager

Description & Requirements

Loan Servicing Manager

Our client is a trusted financial institution committed to helping members achieve financial stability and long-term success while making a positive impact in the communities they serve. They foster a collaborative, growth-oriented culture focused on innovation, exceptional service, and professional development. Employees are empowered with the tools, support, and opportunities needed to thrive while contributing to a mission-driven organization dedicated to building brighter futures.


Best-in-Class Benefits and Perks:

Our client values their employees' time and efforts. Their commitment to your success is enhanced by a competitive compensation of $67,000 - $100,500 annually and an extensive benefits package including:

• Comprehensive health coverage: Medical, dental, and vision insurance are provided.
• Robust retirement planning: 401(k) plan available with employer matching.
• Financial security: Life and disability insurance for added protection.
• Flexible financial options: Health savings and flexible spending accounts are offered.
• Well-being and work-life balance: Paid time off

Plus, they work to maintain the best environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.


As a Loan Servicing Manager , you will oversee the daily operations of the Loan Servicing department and support the accurate, timely and compliant servicing of residential, commercial and consumer loans. You are expected to provide hands-on leadership to loan servicing staff, maintain strong procedures and controls, support audit and loan servicing responsibilities.


The successful candidate will model our core values: Be Curious, Be Empowered, Be Compassionate, Be Accountable, Be Present and Be Remarkable.


To succeed as the Loan Servicing Manager, you should have:

• High School diploma or equivalent, with 5 years of work experience in loan servicing, loan operations, or related financial institution operations.
• Supervisory or team leadership experience is preferred.
• Experience with escrow administration, insurance tracking, payoffs, lien releases, UCC filings, secondary market reporting, loan maintenance, and exception resolution preferred.
• Familiarity with applicable investor, secondary market, and regulatory requirements.
• Strong analytical, problem-solving, written and verbal skills.
• High level of confidentiality, accuracy, and attention to detail.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office and lending, servicing, or core processing systems.
• Participate in the Credit Union's Community/Civic Engagement Program which requires participation in one community event each calendar year.

Your responsibilities will include:

• Lead end-to-end loan servicing operations across residential, commercial, consumer, auto, and personal line of credit portfolios, including payment processing, escrow administration, insurance tracking, lien releases, payoffs, and account maintenance while ensuring accuracy, compliance, and timely resolution of exceptions.
• Oversee commercial and secondary market loan servicing activities, including reporting, reconciliations, participation loan servicing, payoffs, collateral tracking, and resolution of servicing exceptions or documentation issues.
• Ensure compliance with Credit Union policies, investor and regulatory requirements, and internal controls while supporting audits, examinations, exception tracking, and process improvement initiatives.
• Supervise, coach, and develop Loan Servicing Specialists by establishing clear expectations, managing workflow priorities and SLAs, conducting performance reviews, and promoting cross-training, accountability, and continuous improvement within the department.

• Deliver exceptional members and internal partner support by collaborating with lending, accounting, collections, compliance, IT, and operations teams to ensure efficient workflows, high-quality service, and a positive member experience while supporting additional departmental initiatives as needed.

Ready to make an impact?

Are you passionate about technology and looking for an exciting opportunity to make a real impact? Apply today!


Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. They do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.


We anticipate that the application window will close in 30 days.

#PRO