Dock & Door Scheduled Maintenance Technician

Dock & Door Technician

Dock & Door Technician Must have 1-3 years of Dock & Door experience -Madison, WI territory

At Associated, we prioritize our team's well-being and growth, offering an array of benefits that enrich your work experience:

• Flexible Work Schedule: Choose between a 4-day work week with 10-hour shifts or a 5-day work week with 8-hour shifts, providing options that suit your lifestyle.
• Compensated Travel Time: Enjoy paid travel time after the initial 30 minutes per day, recognizing and valuing your time spent in transit.
• Wage range for this position based on experience: $26 - $36 per hour
• Comprehensive Benefits: Access a comprehensive benefits package within 30 days of hire, including medical, dental, vision, 401(k) with 100% company match up to 5% employee contribution, FSA/HSA, parental leave, tuition assistance, Employee Assistance Program, Profit Sharing, 18 Paid Days Off each year and more.
• Equipment and Tools: Company provides all tools required and work with a well-maintained company service van equipped with a company-paid gas card for your convenience.
• Incentives and Support: Benefit from referral bonus programs, retirement plans, and ongoing support for personal and professional development.

As a Dock & Door Technician you will perform scheduled maintenance and simple repairs on (Dock Doors, Dock levelers, Dock Locks, etc) in a timely and thorough manner. Additional Equipment SM Models will be added as skill levels increase as determined by FSM and SMFT or Team Leader. To provide complete customer satisfaction in a polite and professional manner.

Duties & Responsibilities:

• Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.
• Performs Scheduled Maintenance (SM) on Dock and Doors for contracted customers according to the OEM Manual and company policies and procedures.
• Performs minor repairs found during an SM to ensure optimal uptime of customer equipment.
• Effectively communicates to Team Lead or SMFT, repairs that require follow up from a Level I, II or III technician.
• Follows safety rules and ensures that hazardous waste is disposed of properly.
• Opens and closes work orders with Dispatch, provides scheduled maintenance narratives (written and verbal) for customer, and submits paperwork for time worked and SMs completed in a neat, accurate and timely manner.
• Accounts for 100% of paid time.
• Maintains part inventory and supplies in truck.
• Maintains service truck to ensure that it is clean, organized and hazard free inside and out
• Ensures that regular maintenance is performed on service truck (i.e., oil changes, tire rotations, etc.) and that required repairs are performed.
• Responsible for maintaining tools, personal or company supplied that are required for performing the job effectively and safely.
• Responsible for following customer's safety and housekeeping guidelines when performing repairs at customer site.
• Performs related duties as assigned or as the situation dictates.

Required Qualifications:

• Minimum of a high school diploma/GED and/or one to three years mechanical, electrical, and hydraulic experience in a similar environment or equivalent in college or vocational education.
• Excellent people skills and verbal communication is necessary.
• Demonstrated experience reading and interpreting schematics, maps, blueprints, and technical manuals.
• Hands-on experience working with mechanical, electrical, hydraulic, and material-handling equipment.
• Proven record of delivering high-quality customer service through professional, courteous, and effective information exchange.
• Consistent demonstration of professional demeanor while building strong customer relationships and delivering superior service.
• Strong written and verbal communication skills, with the ability to communicate effectively with internal teams and external customers at all organizational levels.
• Experience interpreting service documentation and training manuals to support maintenance, troubleshooting, and instruction.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages as required for technical and operational tasks.
• Proven ability to follow verbal, written, and demonstrated instructions accurately and safely.
• Demonstrated commitment to staying current with industry innovations and product offerings to make informed recommendations based on customer needs.
• Experience safely operating power tools and equipment such as drills, grinders, presses, forklifts, hoists, overhead cranes, and hand tools in a work environment.
• Demonstrated ability to leverage internal support resources effectively and recognize when escalation or collaboration is appropriate.
• Willingness and capacity to perform additional related duties as assigned.
• Must possess a valid driver's license and maintain a good driving record.

Physical Requirements

This position requires the following physical activities on a regular basis:

Must be able to operate a forklift, you must safely fit inside a tight operator compartment measuring 16 to 20 inches wide and perform mechanical repairs in restricted, confined spaces.

Strength & Lifting

• Light Work Regularly lift and move up to 20 lbs.
• Medium Work Frequently lift and move up to 50 lbs.
• Heavy Work Occasionally lift and move up to 100 lbs.
• Very Heavy Work Rarely required to lift over 110 lbs.
• Note: The role may also involve extended periods of walking and standing.

Movement & Mobility

• Regularly: Reaching, handling, pushing, and pulling
• Frequently: Stooping, kneeling, crouching, and crawling
• Occasionally: Climbing, balancing, and kneeling

Communication Requirements

• Regularly: Talking and hearing to communicate with team members and customers.

Education & Experience:

This position requires a minimum of a high school diploma/GED and/or one to three years mechanical, electrical, and hydraulic experience in a similar environment or equivalent in college or vocational education. Excellent people skills and verbal communication is necessary. Must possess a valid driver's license and maintain a good driving record.