Coordinator

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration. An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests. As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

JOB DESCRIPTION SUMMARY

This position’s primary focus is to present Williamsburg New Full Down Owners with a welcome offer of a 3 night vacation. NOW Coordinator will maintain contact with New Owner while confirming reservation and offering workshop date/time 1-2 weeks prior to stay.NOW Coordinator will make outbound calls to other sites New Owners once provided a list, and work the guests as of they were on the table at point of sale.In addition, this position will supply the necessary support to organize and coordinate Special Events, whether local or at other designations chosen for the program.

DUTIES AND RESPONSIBILITES

Calling NEW Spinnaker Owners to confirm reservations for 3 night NOW certificate travel. 1-2weekspriortotravel, call New Ownersto offer Special Event happening during their stay or choice of attraction passes. Owner Workshop pitched at this time andevent,waived fees for travel package or tickets (within premiumrange)willbeatno charge. Associatewillberesponsible for filling tourwavesas set by management accordingly. Associatewillberesponsible for getting deposits from guestas set by management to secure reservation. Associatewillberesponsible forachievingDaily, Weekly and Monthly goals by source directed by Marketing Manager and/or Marketing Director. Dailycommunication with Marketing Manager and OfficeManager, Recap, and Tracking of bookings willbe sent to management at end of shift to ensure the bookings and goalsare on track. Associateisresponsible for all reporting and dataentry of bookings aswellas dollars on Associate responsible for follow up on open dated packages securing dates Associate responsible for insuring customers receive accurate information on event, package, including confirmation letters/emails. Associate is responsible for communicating to marketing administration on all bookings, accommodation requests and cancelation processes. Associate responsible on direct communication to the owners and serve as a concierges via phone and/or face to face. Associate is responsible for any event support either locally and/or traveling to area events as extra hospitality for the ultimate guest experience. Performs other related duties & special projects as requested.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Thorough knowledge of timesharemarketing techniques. Proven success inbooking prospects/owners Thorough knowledge of Spinnaker Resorts Excellent computer skills –knowledge of SPI Abilitytoworkflexible schedule and minimum of40 hours per week Several yearsrelevant experience Dependability– results oriented Ability to work with minimal supervision BENEFITS (if eligible) Weekly Pay and Direct Deposit Health Insurance (Medical/Vision/Dental) Company-Paid Life Insurance Paid Time Off (PTO) Program Paid Vacation and Holiday Pay 401 (K) Retirement Plan with a Company Match (based on eligibility) Employee Wellness Programs Fitness Center Reimbursement Ongoing Professional Development Opportunities Employee Family & Friends Discounted Stays Various Employee Discounts (Local Businesses and National Retailers) Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party) Company-Supplied Uniforms and Equipment (Applicable Positions) #J-18808-Ljbffr Spinnaker Resorts