Partner Success Manager

Job Description

Company Description

Auto Europe is a global leader in car rental services, with over 70 years of experience in the industry. The company offers access to more than 20,000 car rental locations worldwide, along with luxury and sports car rentals, scheduled air from the USA to Europe, and a range of three- to five-star hotels. Auto Europe also provides GPS rentals, short-term car leases, and motorhome rentals to meet diverse travel needs. The organization is committed to delivering competitive rates and high-quality customer service, creating reliable travel solutions for customers around the world.

The role

As a Partner Success Manager, you will lead the engagement and digital enablement of a defined portfolio of Travel Agent (including Consortia) and Affiliate partners. Reporting into the Partner Services Director, you are responsible for revenue growth across your portfolio and building strong relationships through the lens of partner performance.

Your impact

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• Accelerate partner growth: Drive a measurable increase in booking, gross revenue, and ancillary adoption across your portfolio.
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• Drive digital adoption: Bring your partners along on Auto Europe’s digital journey - increasing adoption of our booking platforms, self-serve tools, and API/white-label integrations across your portfolio.
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• Deepen partner engagement: Increase the frequency and quality of partner engagement, tailoring your approach and messaging to each partner’s business model, size, and maturity to drive uptake of new products and features.
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• Commercial rigor: Maintain 360 view of your portfolio's health, margin contribution, flagging any risks and working cross functionally to address them.
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• Sustainable portfolio health: Build and drive a joint business plan with each partner - turning shared goals into measurable adoption and growth through quarterly planning sessions and monthly commercial reviews.
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What We Are Looking For

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• 5+ years in partner success, partner enablement, channel management, or account management across a B2B partner or account portfolio.
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• Strategic thinking - the ability to develop and execute joint business plans that grow partner engagement, adoption, and revenue.
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• Strong Business Acumen, you have the ability to develop actionable growth strategies that increase booking volume, gross revenue, and ancillary adoption from complex data
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• Self-Starter who brings ideas and proposals proactively.
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• Confident negotiating commercial agreement terms at partner level - you know what you are trying to achieve before you walk into the room.
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• Experience working with API / white label-based product solutions or in a technically integrated distribution environment is a strong advantage.
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What you've got

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• Bachelor’s degree in business, Marketing or similar.
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• Exceptional communication and stakeholder management skills, with the ability to identify critical stakeholders, build and maintain strong relationships across our partners.
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• Commercial acumen - you want to understand what drives your partners' businesses and how Auto Europe can grow within them.
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• Experience managing commercial agreements - commission structures, volume incentives, renewal negotiations - not just administering them.
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• Collaborative - when something is outside your control you know how to get the right internal people moving quickly.
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• Disciplined - you protect your time for high-value commercial work and route operational issues to the right place.
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• Background in travel distribution, the travel trade, consortia, OTA, metasearch, affiliate or a related digital commerce environment is advantageous but not essential.
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• Able to lead a data-driven commercial conversation - you come to meetings with insight and proposals, not updates
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• Comfortable using data and reporting tools to build your own commercial narrative - you do not wait for someone else to tell you how your portfolio is performing.
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