Associate, na Wholesale Operations, LE LABO Fragrances
$66.3k - $96.05kFull-time
LE LABO
The Estée Lauder Companies Inc. is one of the world's leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company's products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
About Le Labo fragrances was born in Grasse (France), raised in New York (USA) and offers artisanal genderless scented creations (fine perfumery, home fragrance as well as formulas for body, hair, and face). Le Labo stands for "the lab" in French: Each of our boutique's function like an open laboratory designed as an entertainment park for the senses where people can take the time to smell and touch raw ingredients in order to awaken their olfactory system and trigger emotions. We freshly hand-blend our fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Creating soulful Beauty with Care through our craft of slow perfumery is the heartbeat of our company. We work with a community of craftspeople who shape our world: the flower harvesters, the local family farms, the candle hand-pourers, the reclaimed wood artisans, the lab technicians etc.
Joining Le Labo means joining a scented Revolution initiated more than 15 years ago as the antidote to mainstream fragrances and conventional marketing approaches. Being able to nurture our "small" roots and artisanal ethos while scaling our actions to become "big" and reach more people is our current balancing act for which we need support. Check out our manifesto online if you are intrigued, and please only engage if you truly connect with it.
JOB SUMMARY We are currently looking for an Associate, North America Wholesale Operations to join the Le Labo North America team.
As part of the sales department, this role will support the rapid growth of the wholesale channel, ensuring effective development and performance of our bricks & mortars doors while supporting through the daily operational enhancements. In this position, the Associate, NA Wholesale Operations will be partnering closely with retail partners and act as a key support to the field and sales teams in North America. He/She/They will report to the Assistant Manager, NA Wholesale Operations.
This role is based in our Williamsburg, Brooklyn office.
PRIMARY RESPONSIBILITIES PURCHASE ORDER MANAGEMENT
- Lead management of Purchase Orders from retailers: track and report weekly order levels to ensure forecast alignment.
- Analyze each PO identifying call outs and opportunities (wrong skus, incorrect prices, wrong U/P, rejections) address and follow through with the responsible stakeholders to ensure proper placement. Save each PO in share point for the field team to reference.
- Own the listing and exclusions master list in partnership with the event management team. Confirm all skus and locations are correctly placed in the tracker.
- Manage the OOS list, share with NA wholesale team available items for replenishment and ensure retail partners orders. Collaborate with supply chain team on any OOS urgent scenarios to track when back in stock.
- Manage field team stock callouts and investigate each situation accordingly to identify and address inventory needs.
- In partnership with the Assistant Manager and Online team, prepare new launch templates and presentation for retail partners, providing information to retailers within the 12 weeks' timeline to ensure successful set up.
- Anticipate new launches and schedule all factors needed, showcasing organizational skills to ensure success. Work with internal teams to project manage receipt of this information, always ensuring accuracy with any updates and communication with retailers.
- Own new launch set up process; collaborate with event management on timeline, plan for any additional shipments needed to help support new launches such as samples and additional collateral.
- Work cross functionally with online team and product development to provide any samples needed for marketing purposes in a timely manner.
- Manage special orders when needed to support new launch plan and in store activations. Keep all parties updated with shipment through B2B. Track shipments and alert respective parties of the delivery.
- Create reporting on the success of new launches.
- Manage the execution of new door openings.
- Coordinate the scheduling and delivery of free supplies.
- Help track opening POs to ensure proper delivery.
- Manage the monthly shipments of non-saleable goods (collateral, samples, counter packaging) to counters across Wholesale partners. Ship via passport, ensure proper communication to field team on any late or out of stock items.
- Manage relationships with key specialty stores and partners in North America. Ensure smooth PO placement, and follow up with shipping details (rejections, OOS units). Partner with Assistant manager on any forecasts needed to be provided to Demand planning for future shipments.
- Offer best in class customer service to our partners.
- Create and manage weeks of supply tool in partnership with Assistant Manager. Convey all necessary stock call outs to retail partners.
- Report retail sales by door weekly for major and specialty accounts.
- Create sales report per retailers per sku, quarterly.
- Support any adhoc analytical data request when necessary for the channel.
- Oversee lab supply inventory across all brick-and-mortar locations and coordinate replenishment orders as needed.
- Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission.
- Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions.
- Embody the values of the manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo.
- Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world.
- Exude passion for Le Labo and deeply appreciate, understand the Brand DNA
- 3+ years of experience in retail operations, account management or similar field
- Extremely detail-oriented, highly organized, superb project management skills, and ability to multi-task in a fast-paced, deadline-driven environment
- Team player
- Strong verbal and written inter-personal communication skill
- Excellent problem-solving skills and ability to complete tasks within set timeframes
- Self- starter and ability to work independently
- Proficient knowledge of Power Point and Excel (advanced formula, Pivot Table, V-Lookup, Conditional formatting)
- Proficiency in retail math and financial analysis
- Experience with SAP a plus
- NY-based resident with ability to be in office 3 days a week/warehouse in Brooklyn as needed
Vacancy posted 7 hours ago
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