Retail Manager

Brasserie Boulud, Épicerie Boulud is Chef Daniel Boulud's neighborhood French bakery and café, offering handcrafted pastries, artisan breads, sandwiches, salads, coffee, grab-and-go specialties, and curated retail products. Inspired by the tradition of the French neighborhood bakery, Épicerie delivers exceptional hospitality, quality, and craftsmanship in a warm, welcoming environment.

Position Summary

The Manager is responsible for overseeing the daily operations of Épicerie Boulud, ensuring exceptional guest experiences, operational excellence, and financial performance. This hands-on leader will oversee front-of-house operations, coach and develop team members, maintain the highest standards of food quality and presentation, and uphold the hospitality values of The Dinex Group.

The ideal candidate is an organized, energetic hospitality professional with experience managing high-volume cafés, bakeries, or fast-casual concepts while delivering refined service.

Essential Responsibilities

Operations

• Lead the day-to-day operations of the bakery and café.
• Ensure smooth service during breakfast, lunch, and afternoon business.
• Maintain exceptional standards of cleanliness, organization, and food safety.
• Monitor product quality, freshness, and presentation throughout the day.
• Partner with the culinary team to ensure proper inventory levels and product availability.
• Oversee opening and closing procedures and ensure operational readiness.

Guest Experience

• Create a warm, welcoming environment for every guest.
• Resolve guest concerns promptly and professionally.
• Build relationships with regular guests and foster neighborhood loyalty.
• Maintain the highest standards of hospitality reflective of Chef Daniel Boulud's brand.

Leadership & Team Development

• Recruit, interview, hire, train, and develop front-of-house team members.
• Coach employees through regular feedback and performance management.
• Create schedules that support business needs while managing labor costs.
• Foster a positive, collaborative, and respectful workplace culture.
• Lead daily pre-shift meetings and communicate operational priorities.

Financial & Administrative Responsibilities

• Monitor labor, sales, and operating expenses.
• Manage daily cash handling and POS reconciliation.
• Assist with inventory management, ordering, and waste reduction.
• Analyze sales trends and identify opportunities to improve performance.
• Ensure compliance with company policies and health department regulations.

Qualifications

• 3+ years of management experience in a café, bakery, restaurant, or hospitality environment.
• Strong leadership and team development skills.
• Excellent communication and guest service abilities.
• Experience managing labor, scheduling, and inventory.
• Ability to thrive in a fast-paced, high-volume setting.
• Flexible schedule, including mornings, evenings, weekends, and holidays.
• NYC Food Protection Certificate preferred (or willingness to obtain).

Preferred Experience

• Experience in luxury hospitality or upscale dining.
• Knowledge of French pastries, artisan breads, coffee service, and retail food operations.
• Experience with POS systems and Microsoft Office.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 40 pounds.
• Ability to work in a fast-paced environment while maintaining attention to detail.

The Dinex Group LLC is an equal opportunity employer.The Dinex Group does not discriminate on the basis of race, color, creed, religion, gender,gender identity or expression (including transgender status), sexual orientation, maritalstatus, veteran status, national origin, ancestry, age, disability, genetic information,citizenship status or any other characteristic protected by applicable federal, state or locallaw. More detail about Brasserie Boulud - New York part of The Dinex Group, the Restaurant Group of Chef Daniel Boulud, please visit