Communication Center Supervisor

Job Description

Job Description

Communication Center Supervisor

Heritage Schools | Provo, UT
Full-Time

The Communication Center is the hub of our campus. As the Communication Center Supervisor, you'll lead a team responsible for keeping communication flowing, supporting staff and visitors, coordinating daily operations, and responding to campus needs. This role combines leadership, customer service, organization, and problem-solving to ensure the Communication Center operates efficiently every day.

If you're a strong leader who enjoys managing people, creating organized systems, and helping others, we'd love to meet you.

• Supervise, train, schedule, and support Communication Center staff.
• Conduct employee coaching, performance evaluations, and ongoing development.
• Lead monthly team meetings and participate in leadership meetings.
• Answer and direct incoming phone calls with professionalism and excellent customer service.
• Monitor and respond to campus radio communications, including emergency requests.
• Coordinate incoming and outgoing mail distribution.
• Manage office supply ordering and inventory while maintaining department budgets.
• Oversee youth luggage and personal belongings returned from visits, ensuring required safety and contraband checks are completed.
• Maintain a clean, organized, and welcoming Communication Center.
• Assist with administrative projects and perform other duties as assigned.

• High school diploma or GED required.
• Must be at least 20 years of age.
• Minimum of one year of administrative, receptionist, or office support experience.
• Previous supervisory or team leadership experience preferred.
• Strong customer service and interpersonal communication skills.
• Excellent organizational and time management abilities.
• Experience with Microsoft Office and Google Workspace.
• Comfortable using multi-line phone systems and standard office equipment.
• Ability to remain calm, organized, and professional in a fast-paced environment.

• Leadership and team development
• Organization and attention to detail
• Problem-solving and sound decision-making
• Effective verbal and written communication
• Ability to prioritize multiple tasks
• Professionalism and discretion when handling confidential information

At Heritage Schools, every role contributes to changing lives. The Communication Center is often the first point of contact for families, staff, and visitors, making this position an essential part of creating a safe, organized, and welcoming environment. As the Communication Center Supervisor, you'll have the opportunity to lead a dedicated team while supporting the mission of helping youth and families thrive.

If you're ready to make a meaningful impact through leadership and service, we'd love to hear from you.