Endpoint Engineer - Executive Leadership Focused

Core Responsibilities & Duties Provide dedicated, priority support to executive leadership, both on-site and remotely Deliver white-glove service with a strong focus on responsiveness, professionalism, and discretion Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devices Support and maintain conference room technology and AV systems, including Cisco conference room kits Ensure executives are fully prepared for meetings, presentations, and travel, minimizing downtime Perform device setup, configuration, imaging, and deployment for assigned users Support email, collaboration tools, and mobile access (Microsoft 365 environment) Maintain accurate hardware inventory and asset tracking Provide support for printers, including laser and specialized/thermal devices Coordinate with Service Desk and IT teams to escalation and resolve issues quickly while maintaining ownership Document issues, resolutions, and processes in the ticketing system (ServiceNow preferred) Participate in on-call rotation and after-hours support as needed for executive users Provide proactive recommendations to improve executive technology experience Assist with maintaining internal knowledgebase and mentoring Service Desk where appropriate Qualifications Bachelor’s degree or equivalent work experience 5+ years of experience in desktop support or IT support, preferably including executive support Strong experience supporting Windows desktop environments and endpoint devices Demonstrated ability to deliver high-touch customer service in a professional environment Experience working with ticketing systems (ServiceNow preferred) Strong troubleshooting and problem-solving skills across hardware, software, and peripherals Ability to work independently in a fast-paced environment with changing priorities Strong understanding of IT processes, SLAs, and escalation paths Skills Exceptional customer service and executive presence Strong communication skills with the ability to interact effectively with non-technical leadership Ability to prioritize and execute tasks in high-pressure situations Experience supporting conference rooms and AV technology Knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, etc.) Strong organizational and time management skills High attention to detail and follow-through Ability to maintain confidentiality and professionalism at all times Strong analytical and problem-solving abilities #J-18808-Ljbffr Forward Air