Operations Analyst

Position: Operations Analyst
Location: Herndon, Virginia
Duration: Contract
Job ID: 179247
Pay Range: $25- $28
Job Overview:
This entry-level role involves gathering and analyzing customer calls and various computer data to determine the location and cause of power outages. The Operations Analyst will efficiently dispatch first response personnel and repair crews to provide quick and logical responses to outages and emergency situations. Additional responsibilities include performing callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts. This is a fully onsite position requiring local candidates only, with a rotating shift schedule, including weekends and holidays as needed.

Responsibilities:

• Handle multiple tasks from start to finish, prioritizing and managing constantly changing priority levels.
• Work under pressure and make well-thought-out decisions.
• Analyze large subsets of data from multiple information sources and create appropriate action plans.
• Provide strong customer service support to internal and external clients.
• Dispatch first response personnel and repair crews efficiently to address outages and emergencies.
• Perform callouts in ARCOS for service restoration, emergencies, and planned overtime.

Qualifications:

• Minimum High School Diploma/GED.
• Ability to handle multiple tasks and prioritize effectively.
• Strong analytical skills to process large data sets and develop action plans.
• Excellent customer service skills with prior experience in a long-term operations analyst role.
• Prior dispatch experience in environments such as 911 operations centers or utilities operations centers.
• Strong verbal and written communication skills.
• Ability to lead, collaborate, or work effectively in multi-disciplinary teams.
• Must pass NERC & FERC background investigation.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at View phone number on click.appcast.io. To report any concerns, please email us at View email address on click.appcast.io

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.

#LI-PG1