Account Manager, Interiors Group

## Account Manager, Interiors GroupApplylocations: Cincinnati, OHtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R3129At Standard Textile, we’re dedicated to providing comfort and care across generations. Guided by our values, we focus on solutions that serve our customers, support our associates, and strengthen our communities. Since 1940, we’ve remained committed to creating better textiles—delivered seamlessly by experts who care.The **Interiors Group Account Manager** will be the main contact for customers and accounts as assigned for all customer support requirements. The **Account Manager** will confidently organize and lead all project related communications to ensure all the established milestones are met.Additionally, the **Account Manager** will work closely with both internal and external teams to facilitate the project from beginning to end. **Responsibilities Include:*** Receive and reply to all communications from assigned consultants or customers* Manage open order reports on a weekly basis to ensure date management protocol is followed* Works with installer, consultant or customer on a detailed level to ensure project is field verified and installed per specification and / or customer expectations* Proactively provide consultants or customers with important order milestones including ship dates and backorders* Maintain communication with internal departments to ensure all project related milestones are met* Responsible for maintaining quoted profitability on assigned projects* Responsible for accurate order entry of product based on field measures, quotes, designer specification and purchase order* Organizes and leads conference calls and meetings with project stakeholders.* Travel to job sites to review scope of work with installers or stakeholders as needed.KPIs* Work the open order report weekly* Acknowledge receipt to all emails within four hours (internal and external)* Ensure all orders are entered and released for production to align with project timeline and customer request* Ensure all orders are entered with accurate dates and monitor / update as necessary through order completion / invoicing **Qualifications Include:*** Education: Required: High School Diploma. 4-year degree preferred.* Experience: Required: Customer Service Experience. Preferred: 3+ Years Relevant Experience* Skills: Required: Strong organizational skills. Preferred: JD Edwards / Oracle experience* Special Requirements: Preferred: Ability to read plans. Proudly, Standard Textile has earned a title of US Best Managed Company for the **sixth year** running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.Standard Textile is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.*Join us!*### About UsWe’re passionate about creating innovative textiles and services that provide people around the world a healthier, more gratifying, and more inspiring life.Founded in 1940, Standard Textile has developed a culture of innovation, quality, and service. With more than 150 patents, our products are engineered to deliver durability, longevity, and value. A vertically integrated company, we're the leading global provider of total solutions in the institutional textiles and apparel markets. Leveraging textile design, manufacturing, and laundry expertise, and our global infrastructure, we serve customers in the healthcare, hospitality, interiors, workwear, and consumer markets worldwide. We have been inspiring care, comfort, and change in our communities for more than 85 years. While our business is creating innovative textiles, it’s our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next. Standard Textile has been selected as US Best Managed Company for a fourth consecutive year! Sponsored by Deloitte Private and The Wall Street Journal, the program recognizes outstanding U.S. private companies and the achievements of their management teams.Standard Textile supports a Drug-Free Workplace. Any offer of employment for this position will be contingent upon the candidate passing a post-offer, pre-employment drug screen\* and satisfactory background investigation. #J-18808-Ljbffr