Operations Coordinator

Job Description: Operations Coordinator 

My Resource Partners (MRP)

Location

Delray Beach, Florida (In Office)

Compensation

$45,000$55,000 annually, based on experience

Reports To

CEO

Role Type

Full-Time

About My Resource Partners

My Resource Partners is an established Technology Brokerage that helps organizations reduce costs, improve operations, and make smarter technology decisions. We advise clients across Internet Connectivity, Unified Communications, Contact Center, Cybersecurity, Managed IT Services, Cloud, Mobility, Microsoft Solutions, AI, and other business technology solutions. Our success is built on long-term relationships, exceptional customer experience, and serving as a trusted advisor to the organizations we support.

Mission: To provide such an outstanding customer experience that our clients choose My Resource Partners as their trusted advisor and sole source for all their technology needs.

Vision: To become the most trusted technology advisor for growth-focused organizations across the United States.

Core Values: Integrity Customer First Technology Agnostic Trusted Expertise Attention to Detail Passion for Technology

Why This Role Exists

This role plays an important supporting part in how MRP serves its clients and manages its business behind the scenes. The Operations Coordinator helps keep commission tracking, client records, quotes, proposals, and follow-ups organized and moving so nothing gets missed and the team can focus on serving clients well.

This is a hands-on, trainable role no technology industry background is required, and you'll be taught our systems and processes step by step. That said, this is a serious role that requires strong administrative skills, a college degree, and comfort learning new technology quickly. Over time, you'll grow into greater ownership of these responsibilities.

Primary Responsibilities

Commission & Payment Support

Help enter and track commission and spiff payments in HubSpot; assist with identifying missing or short-paid commissions; support monthly reconciliation and reporting.

Quote & Proposal Support

Help request supplier quotes and follow up on outstanding requests; assist in preparing client proposals and scheduling review meetings.

Order & Records Support

Help review completed deals and submit signed orders and documentation to suppliers; maintain accurate order and account records in HubSpot.

Pipeline & Follow-Up Support

Help keep active opportunities moving by tracking follow-ups, rescheduling meetings as needed, and keeping next steps updated in HubSpot.

Contract Renewal Support

Help track upcoming contract renewal dates and support outreach ahead of expiration; assist in scheduling related discovery meetings.

Client Support

Help schedule check-ins with clients, assist with satisfaction outreach, and keep client notes accurate and organized.

Referral Partner Support

Help prepare referral partner reports and support communication and meeting scheduling with referral partners.

Who Does Well in This Role

People who are organized, dependable, and detail-oriented and who take initiative and follow through on what they commit to. No technology industry background is required, but strong administrative skills, solid Excel and Microsoft Office ability, and comfort picking up new software quickly are essential. We're looking for someone bright, coachable, and serious about doing quality work.

Who May Struggle in This Role

This role isn't a fit for someone who needs frequent reminders to stay on task, struggles to follow through on commitments, or is uncomfortable learning new systems and processes.

Preferred Qualifications

• Bachelor's degree required
• 13 years of professional experience (office, administrative, or customer-facing experience welcome)
• Strong administrative skills with excellent attention to detail
• Quick to learn and adapt to new technology and software
• Strong Excel and Microsoft Office application skills
• Familiarity with CRM applications (HubSpot, Salesforce, Zoho, Dynamics, or similar)
• Strong organizational and communication skills
• Ability to manage multiple tasks at once

Hiring Process

• Resume Review
• Initial Screening Interview
• Practical Exercise evaluates organization, initiative, attention to detail, and problem-solving
• Final Interview
• Reference Checks
• Background Check
• Employment Offer

Salary/Compensation: $45,000 - $55,000 per year