Platform Operations Engineer /IT Infrastructure Engineer

Responsibilities

• Work with L1 vendor engineers and the internal team to oversee day-to-day operational support and maintenance of critical infrastructure platforms across on-premises and hybrid environments.
• Provide technical oversight across compute, storage, virtualisation, operating systems, backup, disaster recovery (DR), high availability (HA), and related infrastructure platforms.
• Lead incident management for complex issues, including technical deep dives, root cause analysis, recovery planning, and timely resolution follow-up.
• Manage and coordinate vendor activities to ensure operational tasks, incidents, service requests, and technical deliverables are completed effectively and within expected timelines.
• Review and assess technical changes, service requests (SRs), implementation plans, and recovery approaches to ensure they are practical, supportable, and aligned with operational, security, and architectural requirements.
• Support technical and security governance activities, including change review, risk awareness, compliance alignment, and operational readiness checks.
• Support infrastructure modernisation and the multi-year technology refresh programme while maintaining stable day-to-day operations with minimal downtime.
• Plan, coordinate, and track technical infrastructure activities across internal teams and vendors for refresh, upgrade, migration, and other technical project initiatives.
• Track project risks, issues, dependencies, action items, and status updates to ensure milestones, operational commitments, and implementation readiness are met.
• Work with application, network, security, and vendor teams to resolve platform-related issues and maintain runbooks, SOPs, governance artefacts, and supporting documentation.

Requirements

• At least 5 years of experience in infrastructure or platform operations.
• Experience supporting production or mission-critical environments.
• Strong technical understanding of infrastructure operations across virtualisation, operating systems, storage, backup, networking, and related platforms.
• Experience working with vendor-supported operating models and managing external support teams.
• Able to participate in technical troubleshooting, issue deep dives, and problem resolution for complex incidents.
• Experience supporting technical governance, security governance, change review, or service request approval processes is preferred.
• Experience supporting technical project delivery, including coordination, issue and risk tracking, dependency management, and stakeholder follow-up.
• At least 2 years of experience in government or public sector settings.
• Good to have data centre operations experience.
• Strong communication and coordination skills with both technical and non-technical stakeholders.
• Experience with infrastructure platforms such as VMware, Hyper-V, or Nutanix.
• Experience with Red Hat Linux and/or Windows Server environments.
• Familiarity with enterprise storage, backup, HA, and DR solutions.
• Strong understanding of monitoring, observability, logging, and alerting practices.
• Solid understanding of networking fundamentals such as TCP/IP, DNS, routing, firewalls, load balancing, and segmentation.