Café & Markets Shift Lead: Elevate Customer Experience

The Café and Markets Shift Lead reports directly to the Café and Markets Manager and is responsible for overseeing operations of the assigned outlet during each shift. This includes the Elite Market & Smoothie Bar, Ocelot Café at the Livonia Medical Center, Main Street Café, and any additional outlets added in the future. The Shift Lead ensures smooth day-to-day operations, maintains high standards of customer service, and supports a positive and efficient work environment. Schoolcraft is a comprehensive, open-door, community-based college. The mission of the College is to provide a transformational learning experience designed to increase the capacity of individuals and groups to achieve intellectual, social, and economic goals. Job Duties These are the job duties for the Café and Markets Shift Lead: Delegate tasks to employees to ensure efficient operations and exceptional customer service. Oversee the daily opening and closing procedures of the outlet. Maintain compliance with all ServSafe and food safety requirements. Conduct daily inspections of food quality and presentation. Perform inventory checks and restock supplies as needed. Balance and reconcile the cash register at the end of each shift. Keep the workspace clean, organized, and in compliance with sanitation standards. Greet, welcome, and engage with customers to enhance their experience. Train and support new employees to ensure proper onboarding and performance. Prepare food according to established recipes and service standards. Transfer food items between outlets and the main kitchen as required. Address and resolve guest complaints within the scope of authority; escalate when appropriate. Contribute to a positive, team-focused workplace culture. Perform additional job-related duties as assigned. Required Qualifications High school diploma/ GED . Minimum 18 years of age. Reliable transportation. Preferred Qualifications A friendly disposition and the willingness to learn. Graduated Driver License Physical Requirements Schoolcraft College is an AA/ EEO Employer. Writing Skills: Ability to write reports, business correspondence, and procedure manuals. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Communication Skills: Ability to effectively present information and respond to questions from prospective and current employees, and groups of managers. Mathematical Skills: Ability to add, subtract, multiply, and divide with all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Office Environment: This role may involve standing and walking for long periods of time, repeating the same movements, and the use of hands to feel objects, tools, or controls. The employee is occasionally required to sit, use arms/hands/fingers to handle or feel, reach, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell. The employee will regularly move to 10-20 lbs., occasionally up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision and depth perception. Noise Level: The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Salary Starting at $15.00 per hour Work Hours Work Hours Shifts will vary, based on department needs Posting Number Posting Number ACO267P Open Date Open Date 12/16/2025 Close Date Open Until Filled Yes Special Instructions to Applicants Supplemental Questions Required fields are indicated with an asterisk (*). #J-18808-Ljbffr Schoolcraft College