Senior Technology Application Support Analyst

Role Overview This role is for a technology application support analyst who must have 10+ years of experience in IT and payments domain. The candidate will lead production support and resiliency initiatives for critical cash and payment applications. The role is focused on running better production applications & systems and continuous service improvements and possible legacy modernization initiatives. What You Will Do The candidate will lead and manage Major Incident and problem review calls for cash & payment critical systems, lead resiliency initiatives and legacy modernization initiatives for critical payment systems, and coordinate major application migration and go-live events in production. Why It Might Be a Fit The candidate will have the opportunity to grow their technical skills, solve real problems, and make their mark on the industry. The role requires strong analytical thinking, strong communication and inter-personal skills, attention to detail, and ability to remain calm under pressure during critical, time-sensitive incidents. Requirements A minimum of 10 years of IT experience with hands-on experience in technology support/SRE functions Proven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management Knowledge of SDLC / Engineering processes and methodologies Good understanding of payment rails (ACH, Wire, RTP) and banking operations to interpret transaction failures within regulations Requires understanding in financial messaging standards (SWIFT MT and XML-based ISO 20022), ability to map legacy formats (MT) to ISO 20022 XML formats and manage schema changes Expertise in Monitoring tools (Splunk, Dynatrace, Grafana, AppDynamics, Geneos), ITSM tools (ServiceNow, Remedy, JIRA), Automation tool (AaaS, BluePrism, Cutover) etc. Proficiency in Excel and visualization tools for KPI dashboards Database Expertise (SQL/NoSQL): Crucial for analyzing transaction logs, tracing payments, and performing data correction in environments like Oracle or SQL Server. Operating System & Scripting: Proficiency in Linux/Unix is essential, alongside scripting languages like Bash or Python for automation and log analysis. Experience in supporting AWS based applications Other technical skills: Java or Python, Autosys, IBM MQ, Kafka, MFX, NDM, Websphere, Exadata, XML/JSON technologies, private and public cloud services Benefits 401K with company match Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages Paid-time off including vacation, sick leave, short term disability, and family care responsibilities Access to Employee Assistance Program Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans) Eligibility for certain tax advantaged savings plans #J-18808-Ljbffr State Street Corporation