Director of Operations

Director of Operations

Wave Central is a leader in delivering integrated wireless video and broadcast solutions for the world's most demanding live production environments. From major sporting events to high-profile broadcasts, Wave Central specializes in designing, deploying, and supporting complex systems that enable seamless, high-quality video capture from anywhere. At Wave Central, the focus goes beyond technology—we help our customers be successful. By combining deep technical expertise with hands-on service, system integration, and a commitment to quality, we simplify complex workflows and ensure reliable performance at scale—allowing our customers to focus on execution rather than solving technology challenges.

We're looking for a hands-on Director of Operations to lead manufacturing, quality, service and supply chain across our sites in Carlisle, Pennsylvania, and Whiteley, UK. Working across job-shop and medium-volume manufacturing, you'll bring the US and UK teams together, stay close to day-to-day delivery and ensure customer commitments are met on time and to the right standard. You'll also build the processes needed to support growth, moving the business from Excel-heavy ways of working to a more disciplined, ERP-led operation.

Role Overview

We're looking for someone who can improve planning, data and communication across teams, with experience implementing or scaling an ERP system.

Key Responsibilities

• Own end-to-end operations across the U.S. and UK sites, including planning, inventory, purchasing, manufacturing, quality, service, and shipping.
• Build and run disciplined 6–12 month Sales & Operations Planning (S&OP) processes aligned to demand, capacity, materials, and customer commitments.
• Lead the transition from spreadsheet-driven operations to a scalable, ERP-driven operating model with strong data discipline and accountability.
• Develop scalable operating procedures and tight communication loops across planning, purchasing, manufacturing, quality, service, and shipping.
• Improve delivery, quality, service, supply chain performance, and resource utilization while remaining hands-on in day-to-day execution.

Required Skills & Experience:

• Engineering, operations, manufacturing, or supply chain background through degree or equivalent practical experience.
• Strong hands-on manufacturing experience across customized job-shop and medium-volume production environments.
• Proven experience with planning, inventory, supply chain, quality, service, and multi-site operations.
• Strong ERP experience, including moving teams from spreadsheet-driven processes to structured, system-driven workflows; Microsoft Dynamics preferred.
• Demonstrated ability to build scalable processes, solve problems quickly, and lead effectively in a fast-moving, evolving environment.

Success in This Role Looks Like:

• Reliable on-time delivery, consistent product quality, responsive service, and high customer satisfaction.
• A strong planning process with clear priorities, realistic commitments, and visibility into demand, capacity, materials, and delivery risk.
• A scalable ERP-driven operating model with trusted data, disciplined workflows, and clear accountability.
• A leader with strong emotional intelligence who communicates effectively, builds trust, and drives accountability across teams.
• A culture-conscious approach that strengthens ownership, teamwork, continuous improvement, and consistent execution across both sites.

Benefits and Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do. Our staff receive 15 days accrued paid time off per year, 9 Federal holidays, an opportunity to join our sponsored health and welfare plan, a generous 401k plan with matching employer contribution, an Employee Assistance Program, and more.