Full-Time Float Position - Medical Office Associate, Urgent Care, Red Bank NJ

Medical Office Associate

The Medical Office Associate is the first point of contact for patients and caregivers and is responsible for providing excellent customer service. The MOA greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks. Additionally, this role is responsible for being floated as needed. Thus, will be based out of Red Bank and will be floated to Hazlet, Marlboro, Brick, Wall, and more.

Job Duties and Responsibilities:

• Greet, register, instruct, and provide general assistance to patients
• Obtain demographic and financial information and enter into computer system
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer
• Communicate with primary care providers, specialists and insurance carriers per patient request
• Answer telephone, take messages and return voicemails
• Offer compassionate support to patients and their caregivers during the time of their urgent medical need
• Must be available to work evenings and weekends, be willing to travel to other sites, willing to travel in inclement weather
• Willing to maintain all certifications relevant to the role
• All other duties as assigned by Practice Operations Manager or Practice Administrator

Compensation:

Medical through Cigna (multiple tiers depending on coverage and cost desires)

Vision and Dental through Principal, NJ Delta Dental & VSP

PTO & NJ Sick Time

401k through Voya, company match availability after 1 year of service and 1000 hours worked

Life Insurance provided by the company 50k

Accident, Cancer, Hospital, and Disability insurance are available through Aflac

Additional voluntary benefits like short term disability insurance, cancer insurance, hospital insurance, critical illness insurance, supplemental life, etc. are also offered through Aflac

Critical Illness, Supplemental Life, and Accident insurance are available through Principal

Hourly range listed below

Requirements:

Medical billing/medical receptionist experience preferred

Basic computer skills, experience with EPIC and Solv preferred

Detail oriented and excellent data entry

Exceptional customer service and phone etiquette

Ability to maintain professionalism and provide quality care in a fast-paced, public environment

Certifications:

Must be BLS certified through the American Heart Association within 90 days of hire

Salary Description $18 - $20