Desktop Support Technician

Job Description

Job Description

Position Overview

We are seeking a Senior Desktop Support Technician to join a highly visible end-user support team responsible for supporting a large enterprise environment. This role is ideal for a technical professional who combines strong troubleshooting abilities with outstanding customer service and communication skills.

The Desktop Support team supports approximately 20,000 devices across multiple locations, including laptops, desktops, workstations, mobile devices, printers, scanners, credit card machines, and specialized diagnostic equipment. The ideal candidate is a "jack-of-all-trades" who enjoys solving technical problems, learning new technologies, and providing exceptional support to end users.

Key Responsibilities

• Provide onsite and remote desktop support for end users across multiple locations.
• Diagnose and resolve hardware, software, connectivity, and peripheral issues.
• Support Windows 11, Microsoft 365 applications, Microsoft Teams, Cisco Webex, and Citrix environments.
• Troubleshoot laptops, desktops, workstations, printers, scanners, phones, and specialized business devices.
• Assist users with connectivity issues involving network-attached devices and workplace technology.
• Respond to and resolve incidents through the organization's ticketing system while maintaining excellent customer service.
• Set up, configure, deploy, and replace end-user devices as needed.
• Collaborate with infrastructure, networking, and systems teams to resolve escalated issues.
• Support conference room and collaboration technologies.
• Document troubleshooting steps, resolutions, and recurring issues.
• Travel between local sites as needed to provide hands-on support.

Required Qualifications

• 5+ years of Desktop Support, Technical Support, or End User Computing experience.
• Strong customer service, communication, and interpersonal skills.
• Proven experience troubleshooting Windows operating systems and desktop hardware.
• Experience supporting Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience supporting Citrix environments.
• Knowledge of Webex or other enterprise collaboration platforms.
• Ability to troubleshoot a wide variety of devices and technologies.
• Strong problem-solving skills and the ability to learn new technologies quickly.
• Experience working in a fast-paced enterprise environment.

Preferred Qualifications

• Experience with Azure or hybrid cloud environments.
• Familiarity with Microsoft Intune and Jamf.
• Experience supporting large-scale enterprise environments with thousands of endpoints.
• Associate's or Bachelor's degree in Information Technology or a related field.
• Relevant technical certifications (CompTIA, Microsoft, Azure, etc.).

Desired Characteristics

• Customer-focused with a passion for helping end users.
• Strong troubleshooting mindset and willingness to tackle unfamiliar technologies.
• Self-motivated and able to work independently.
• Adaptable and quick to learn new systems and processes.
• Team-oriented with the ability to collaborate across multiple IT disciplines.
• Comfortable supporting a diverse enterprise technology environment where no two days are the same.

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $27.00 - $31.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Aug 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.