Customer Financial Specialist Associate [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Financial Specialist Associate based in the United States.

This role plays a key part in supporting patients through financial, billing, and insurance-related inquiries in a high-volume call center environment. You will serve as a trusted point of contact, helping individuals navigate account balances, payment options, and financial assistance programs with clarity and empathy. The position combines customer service excellence with revenue cycle support, requiring both technical accuracy and strong interpersonal communication. You will manage inbound and outbound calls, resolve account issues, and ensure compliance with healthcare billing regulations. In this fast-paced setting, you will also contribute to process improvements and help enhance the overall patient financial experience. This is a meaningful opportunity for someone who enjoys problem-solving while supporting patients through complex financial healthcare processes.

Accountabilities:

• Manage inbound and outbound patient calls in a high-volume contact center, providing clear and empathetic financial guidance.
• Perform accounts receivable functions including payment collection, account resolution, installment plan setup, and application of discounts where applicable.
• Assist patients with billing, insurance coverage questions, financial assistance programs, and self-pay account management.
• Ensure accurate handling of patient accounts, including statement issues, insurance validation, and billing system updates.
• Maintain compliance with federal, state, and internal regulations related to healthcare billing and patient financial data.
• Collaborate with revenue cycle and operational teams to ensure consistent and efficient financial processes.
• Identify opportunities for process improvement and contribute recommendations to enhance patient experience and operational efficiency.
• Document interactions, complete required reports, and support system updates during organizational transitions or integrations.

Requirements:

• High school diploma or GED required.
• Minimum of 1 year of related work experience; customer service experience preferred.
• Strong communication and interpersonal skills with the ability to explain complex financial information clearly.
• Experience in customer service, call center, or healthcare billing environments is highly valued.
• Ability to handle high call volumes while maintaining professionalism and empathy.
• Strong attention to detail, accuracy, and compliance with policies and procedures.
• Familiarity with billing systems, insurance processes, and revenue cycle workflows preferred.
• Problem-solving mindset with the ability to manage difficult conversations and resolve account issues effectively.

Benefits:

• Healthcare coverage available from day one for full-time and part-time employees
• Dental and vision insurance options
• Paid time off and standard employee benefits package
• Supportive, collaborative, and patient-centered work environment
• Opportunities for growth within healthcare operations and revenue cycle teams
• Inclusive workplace committed to diversity, equity, and professional development
• Stable full-time remote work arrangement (based in Pennsylvania/US region eligibility).

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.