Director of Security Operations

We are partnering with a privately held services business to find a Director of Security Operations. The company serves a diverse commercial and institutional client base and is in an active growth phase. This is an opportunity to step into full divisional ownership of a large frontline operations division and shape the next chapter of its growth. We are partnering with a privately held services business to find a Director of Security Operations. The company serves a diverse commercial and institutional client base and is in an active growth phase. This is an opportunity to step into full divisional ownership of a large frontline operations division and shape the next chapter of its growth. Overview Reporting directly to the COO, the Director of Security Operations will take full ownership of a security function operating a large distributed hourly workforce across complex, round-the-clock client operations. This is not a maintenance role. Ownership has made a deliberate decision to elevate the leadership of this division and is fully committed to its growth, giving the incoming Director a clear mandate to raise performance standards, strengthen accountability, and help scale the business. You will inherit a team with real operational foundations and long-standing client relationships. The opportunity is to bring the executive leadership, structure, and strategic thinking that takes it to the next level. If you thrive in an entrepreneurial, high-ownership environment where you have genuine influence over outcomes, this is worth a conversation. Key Responsibilities Full P&L ownership including budget compliance, billing, and contract profitability Drive client retention and serve as an executive-level relationship owner for key accounts Lead, develop, and hold accountable a team of direct reports across multiple sites, including performance reviews, coaching, and progressive corrective action where required Oversee staffing, scheduling, shift coverage, and overtime management across round-the-clock operations Implement and enforce SOPs, quality control processes, and performance standards Manage client transition planning and operational mobilization for new and ending accounts Support business development by contributing to bid presentations and new account proposals as required by senior leadership Foster a culture of safety, recognition, and high performance across all levels of the division Coordinate cross-functionally with HR and Finance to ensure operational success Report on operational performance and provide strategic recommendations to senior leadership Requirements Required Qualifications Proven track record leading a large, multi-site security operation with direct P&L responsibility Strong client relationship management experience with demonstrated retention outcomes Executive-level leadership with a clear history of building accountable, high-performing teams and the ability to drive change independently Experience maintaining consistent operational standards across multiple locations, ideally across more than one state or region Strong financial and analytical skills including oversight of budgets, billing, labor productivity, and overtime management Strong strategic thinking and problem-solving skills with the ability to translate strategy into operational execution Working knowledge of security industry regulations, compliance requirements, and operational best practices Excellent verbal and written communication skills Background with a regional or national security services provider Preferred Qualifications Bachelor's degree in Business Management, Law Enforcement, or a related field Minimum three years managing teams of 50 or more Experience leading a division through a period of significant growth, expansion, or organizational change Benefits Base salary: $100,000 - $120,000 depending on experience Performance bonus: 15% based on individual and company performance 401(k) Healthcare coverage Partially paid parental leave PTO: 104 hours (years 0-2), scaling to 184 hours at 10+ years Relocation assistance available for the right candidate Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. 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