BUSINESS ANALYST

This position is open to current Colorado residents only. Please note: This recruitment may be used to fill multiple vacancies. Work Unit Operations and Strategy (O&S) provides support services to help CDHS’s offices, divisions and programs achieve their goals and make our agency as efficient, effective and impactful as possible. It also ensures the operational efficiency and effectiveness of CDHS by crafting and executing the Department's strategic plan and provides oversight of related work stream priorities. The Division of Business Innovation, Technology and Security (BITS) helps CDHS streamline processes to better create alignment across our organization as well as help CDHS build a culture of operational excellence. Our team works to ensure that the technology at CDHS aligns with the department’s strategic goals and supports operational and business needs. Work Arrangement This is a HYBRID Position. Please Note: These working arrangements are subject to change. About This Position The Colorado Department of Human Services (CDHS) is seeking a motivated and detail-oriented Business Analyst to join the Business, Innovation, Technology, and Security (BITS) team. This position is a critical liaison, translating business needs and goals into effective technology and process improvement solutions. This role is responsible for ensuring the successful implementation and ongoing support of HR systems that help CDHS achieve its mission. Key Responsibilities Business Process & Requirements: Analyze and document business processes, services, and information needs. Gather, validate, prioritize, and translate program requests into clear functional requirements and specifications for technical teams. Quality Assurance & Testing: Develop and manage the User Acceptance Testing (UAT) strategy, including creating test plans and use cases to ensure implemented solutions are high-quality and meet specified business requirements. Customer & Technical Support: Serve as a primary point of contact for end-user support, troubleshooting and issue resolution, particularly for HR Systems. Develop and conduct training for end users to ensure consistent understanding and use of systems and procedures. What We’re Looking For A self-starter with strong communication and facilitation skills, capable of serving as the critical liaison between business stakeholders and technical teams, and effectively taking direction to execute the strategic vision set by the Product Owner. A detail-oriented individual with strong analytical and problem-solving abilities, focused on anticipating issues, driving projects forward, and creating actionable solutions from concept through completion. Experience or strong understanding of modern methodologies like Agile and Lean techniques. Must have a commitment to designing effective solutions with a people-first approach, focusing on the needs and experience of the end-user. A strong focus on delivering effective customer service and ensuring solutions function reliably in day-to-day operations, particularly for HR Systems. This includes providing end-user support, troubleshooting, and developing necessary training. Experience Six (6) years of professional experience as a Business Analyst and/or Project Manager with business analyst responsibilities. OR A combination of a Bachelor’s Degree in a related field (e.g. Computer Science, Information Technology, Business Management, etc.) AND Two (2) years of professional experience as a Business Analyst and/or Project Manager with business analyst responsibilities. Preferred Qualifications Problem‑Solving & Initiative Ability to anticipate potential issues and independently develop and implement effective mitigations. Focus on creating actionable solutions rather than simply identifying problems. Drives projects forward by taking ownership from the initial concept through to successful completion. Capacity to thoroughly analyze facts and complex topics to gain a deep understanding. Independence & Autonomy Works independently with minimal direction, proactively seeking out information and solutions to drive progress. Takes full responsibility and accountability for assigned tasks and their outcomes. Effective in using available information and resources to quickly overcome obstacles. Multitasking and Organizational Skills Proven ability to prioritize and manage a high volume of urgent tasks effectively. Skilled in clearly conveying process needs and proposing improvements to enhance team functionality. Demonstrated ability to successfully manage multiple tasks concurrently and adhere to strict completion timelines. System Acumen & Technical Proficiency Experience dealing with security and compliance requirements in the context of systems assurance. Capacity to quickly learn and master new systems and technologies. Conditions of Employment Standard background check and reference check required. This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position. Must possess a valid, non-restricted Colorado Driver’s License or a non-restricted U.S. Driver's License for positions within 30 miles of the CO state border. Benefits Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans. Medical and dental health plans. Employer supplemented Health Savings Account. Paid life insurance. Short- and long-term disability coverage. 11 paid holidays per year plus vacation and sick leave. State of Colorado Employee BenefitHub Resource Center. Employee Wellness program. Excellent work‑life programs, such as flexible schedules, training and more. Remote work arrangements for eligible positions. *Some positions may qualify for the Public Service Loan Forgiveness Program. ADA Accommodations CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. This includes completing the application process, interviewing, completing any pre‑employment testing, participating in the employee selection process and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to View email address on click.appcast.io. EEO Statement *The State of Colorado is an equal opportunity employer* We are committed to increasing a “Colorado for ALL” of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. #J-18808-Ljbffr