Training Specialist

Job Summary Responsible for education of staff within Revenue Cycle departments across the organization. Job Responsibilities Develops and delivers quality, professional, creative, and engaging Epic training programs for end users. Utilizes current knowledge of best practices for adult learning and job training using the appropriate Epic modules and other applications that are interfaced and/or integrated. Conducts technical and operational training with new and current staff regarding Epic system functionality within the Revenue Cycle modules, department operations, and other software and tools in a variety of settings including online and classroom. Establishes training goals by presenting a formalized program including all necessary materials, hands‑on exercises, knowledge assessments, and competency exams. Collaborates with the IT system Epic Teams, both internal and external stakeholders for developing, coordinating and integrating professional practices and quality audit processes in the department setting. Assists with daily activities including analytics and system review. Assists in publishing a monthly newsletter as directed. Manages assigned projects, team functions, and training schedules. Participates in Epic education team planning and training. Provides ongoing support with users to ensure the quality and functionality of their Epic module is being optimized. Provides in‑person, telephone, and remote support to users while maintaining a consistent standard process of workflow. Utilizes Epic and HealthStream reports to identify knowledge gaps for users and identifies team members in need of coaching, proactively ensuring applications are used efficiently and effectively. Participates in instructional design, team building, and problem‑solving programs for Epic application end‑users to ensure knowledge and proficient understanding to enhance overall Revenue Cycle operations. Skills and Attributes Requires critical thinking skills and decisive judgment. Works under general supervision. Must be able to work in a stressful environment and take appropriate action. Position Requirements Work Experience: Minimum of 2 years’ relevant experience required. Education: Associate’s degree or higher or Diploma in related field required upon hire. A combination of education, training and experience may be considered in lieu of a degree. Licensure / Certification / Registration No licensure/certification/registration required. ADA & Physical Demands Standard ADA Settings: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: (Office Environment) Standing: occasionally; Walking: occasionally; Sitting: frequently; Lifting 0‑25 lbs.: rarely; Lifting 25‑75 lbs.: rarely; Lifting over 75 lbs.: rarely; Carrying 0‑25 lbs.: rarely; Carrying 25‑75 lbs.: rarely; Carrying over 75 lbs.: rarely; Pushing/Pulling 0‑25 lbs.: frequently; Pushing/Pulling 25‑75 lbs.: rarely; Pushing/Pulling over 75 lbs.: rarely; Climbing: rarely; Bending/Stooping: rarely; Kneeling: rarely; Crouching/Crawling: rarely; Reaching: occasionally; Talking: frequently; Hearing: frequently; Repetitive Foot/Leg Movements: rarely; Repetitive Hand/Arm Movements: frequently; Keyboard Data Entry: frequently; Running: rarely; Vision: depth perception, color distinction, seeing far, seeing near: frequently. Hazardous drug risk exposure: risk level: low. #J-18808-Ljbffr