Info Technology Specialist I

Info Technology Specialist I

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io.

Working Title - Info Technology Specialist I

Role Title - Info Technology Specialist I

Role Code - 39111-SW

FLSA - Nonexempt

Pay Band - 04

Position Number - 295W5389

Agency - Tidewater Community College

Division - Tidewater Community College (Div)

Work Location - Portsmouth - 740

Hiring Range - $21.25 per hour, part-time

Emergency/Essential Personnel - No

EEO Category - 3-Technicians

Full Time or Part Time - Part Time

Does this position have telework options? -Telework options are subject to change based on business needs- - No

Does this position have a bilingual or multilingual skill requirement or preference? - No

Work Schedule - 29 hours per week, part time Monday through Thursday 8:30 AM – 3:00 PM and Friday 8:30 AM –2:00 PM

Sensitive Position - No

Job Description - Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force.TCCis the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled atTCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.This position has been designated an essential position. The employee filling this position may be required to report to work or otherwise fulfill the responsibilities of the position in the event of a college/campus closure due to weather or other emergent condition(s).The part-timeIRTis accountable for maintaining the security and confidentiality of any proprietary or sensitive information or data in any medium regarding the college or its students, faculty, or staff.Assists in ensuring desktop standardization, and performance.Utilizes diagnostic and data recovery software to install, setup, and configure common application software packages and operating systems (i.e. Microsoft Windows 10/11 and Apple).Assists in performing setup and maintenance of network interface systems (i.e. Ethernet, Fast Ethernet, etc.).Tests wiring, IP telephone equipment and peripherals for switched and non-switched services (voice, data, and video).Duties include, but are not limited to, interpretation of written requests; coordination of work with customers; installation or repair of requested services; documentation; interaction/communications with Telecom, Network, and Support Specialists regarding such services, providing first level customer support, and completion of appropriate paperwork.

Special Assignments - May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications - Knowledge of personal computers, operating systems, peripheral devices, and desktopcomputer applications, including Apple OS, Windows 10/11, and Microsoft Office 2013/2016.Basic knowledge of local area networks, including Telecommunications Protocol/Internet Protocol (TCP/IP) and its application in a largeWAN/LANenvironment.Basic knowledge of Anti Virus and Network Security Scanning Software.Ability to install, troubleshoot, and repair desktop computers, operating systems, and peripherals. Strong verbal and written communication skills sufficient to interact with a variety of end users and other technical staff.Ability to establish and maintain cooperative working relationships with those contacted in the course of a work assignment and to participate as a member of a cross-departmental project team. Ability to work under pressure, meet inflexible deadlines, deal with difficult situations while maintaining composure, and handle multiple tasks simultaneously while meeting day-to-day needs.Ability to work independently or as a member of a team without direct supervision.Basic knowledge of the concepts of Voice Over IP for Ethernet networks.

Operation of a State Vehicle - No

Supervises Employees - No

Required Travel - N/A