Senior Business Analyst

Senior Business Analyst

Location(s) Atlanta, Georgia | Dallas, Texas | Orlando, Florida | Philadelphia, Pennsylvania | Washington, District of Columbia | Wichita, Kansas Eligible for remote Yes

Requirements and Specification Ownership

• Elicit, document, and maintain business requirements, functional specifications, and user stories across SCR, UBID, and RBM.

• Translate regulatory, contractual, and customer-driven requirements into clear, testable specifications that engineering and QA can act on.

• Maintain traceability between business requirements, engineering deliverables, and QA acceptance criteria.

• Own the quality bar for requirements artifacts, ensuring ambiguity is resolved before work enters a sprint.

User Story Authoring and Development Lifecycle Support

• Write complete, well-structured user stories directly in Jira, including clear descriptions, acceptance criteria, business context, and references to supporting documentation.

• Ensure every story entering a sprint meets a defined "ready" bar, with enough detail for engineering to estimate and execute without follow-up guesswork.

• Lead and participate in backlog refinement sessions, walking engineers through story details, business intent, edge cases, and acceptance criteria.

• Serve as the on-call requirements owner throughout the development lifecycle, answering questions from engineers in real time as they work through implementation.

• Adjust stories, add clarifications, or break down work mid-sprint when new information surfaces, while protecting scope and timelines.

• Partner with engineering leads to triage requirements ambiguity quickly and reduce blockers caused by unclear specifications.

Process Analysis and Documentation

• Map current-state and future-state business processes across the three platforms, including customer onboarding, verification, billing, provisioning, and reporting workflows.

• Identify process gaps, inefficiencies, and automation opportunities, and recommend solutions that balance business, engineering, and operational realities.

• Maintain a single source of truth for platform workflows, state models, and business rules, in Confluence or an equivalent system.

Cross-Product Alignment

• Act as the bridge across SCR, UBID, and RBM, identifying shared concepts, data models, and workflows that benefit from consistent treatment.

• Surface cross-product impacts of proposed changes, so decisions made in one product are understood in the context of the others.

• Support entity resolution, identity, and data consistency initiatives that span multiple platforms.

Stakeholder Partnership and Communication

• Partner with Product Management on roadmap definition, discovery work, and prioritization, providing analytical rigor and documentation support.

• Serve as a key interface with Customer Success and Operations to capture real-world customer needs, special cases, and recurring support themes.

• Support executive-level and partner-facing communications (including CTIA) with clear written materials, process diagrams, and analytical summaries.

• Participate in customer-facing conversations as needed to clarify requirements or validate proposed solutions directly with enterprise customers.

Engineering and QA Partnership

• Work closely with engineering leadership and our external development partner to ensure requirements are understood, scoped accurately, and delivered as intended.

• Partner with QA on acceptance criteria, test scenarios, and edge cases to ensure shared understanding of "done."

• Participate in sprint ceremonies (backlog refinement, planning, demos) to keep requirements current and answer questions in real time.

Data, Reporting, and Analysis

• Define reporting and analytics requirements tied to SLAs, operational KPIs, and customer-facing dashboards (including SLA performance reporting for CTIA).

• Perform ad hoc analysis of platform data to support decisions, investigations, and strategic planning.

• Support the team in translating raw platform data into narratives leadership can act on.

• Fluency in Spanish is a strong plus, as many standup meetings and working sessions with our development partner are conducted in Spanish.

• Experience in the telecom, messaging, or wireless industry (short codes, A2P/P2P messaging, RCS/RBM, carrier integrations).

• Familiarity with KYC/KYB workflows, identity verification platforms, or business entity data (FEIN, DBAs, multi-brand corporate structures).

• Experience with billing and subscription platforms (Stripe, Chargebee, or comparable).

• Experience working with regulated industry partners or trade associations (CTIA or similar).

• Familiarity with data visualization and BI tools (QuickSight, Tableau, Power BI, or comparable).

• CBAP, PMI-PBA, or comparable business analysis certification.