Senior Manager SC Operations AMER

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge - explore the opportunity and apply below!

Your mission

You will have the overall responsibility of achieving and maintaining a word class aftermarket parts supply chain in the Americas region. Key activities include managing the 3PL that operates our Regional Distribution Center (RDC) in Indianapolis, Indiana, the parts distribution, returns & claim process, as well being responsible for budget control and achieving the agreed performance levels in warehouse operations and transportation.

Key responsibilities

• Manage Service Level Agreements with the 3PL and carriers on daily performance, deviations follow up and budget control
• Manage the replenishment and return processes and support team members to deliver desired service level in collaboration with the local Service teams and Planning
• Close collaboration with the Parts Sales teams via proactive communication and support when requested with customers queries and claims
• Identify and support the 3PL Continuous Improvement actions and as well for the local teams to achieve the 3% annual efficiency and performance improvements as well CO2 reductions
• Lead key Supply Chain network development projects as well as new business integration projects
• Implementation and development of value adding services, for example picture taking, branding and pre-packing activities
• Support the Global Purchase & Planning manager with managing the local US purchase team members and prioritize when support is needed for an emergency delivery unit down by securing that the team members follow agreed processes, documentation and correct case management tool usage
• Work together with the Supply Chain team members in Europe on aligning global processes, policies and performance standards
• Lead with focus on continuously improving performances, quality, team motivation and productivity
• Ensure that team members receive feedback on their performance regularly, with progress recorded formally according to company policies like Personal Development Plans (PDP)
• Support the team as a backup for the daily operations in case of absence.

What we are looking for

Education:

• Relevant university degree (MSc / BSc) or equivalent
• Lean Six-Sigma is a plus

Experience:

• Minimum 10 years of experience from similar role preferably with a 3PL operation
• Background in spare parts distribution is valued
• Experience from navigating in a global organization
• Track record as a project manager for major business integrations and warehouse migrations
• Excellent English skills

Competencies:

• Well documented leadership skills
• Excellent interpersonal and communication skills
• Analytical and a skilled Excel user
• Experience with WMS and TMS systems
• SAP experience is a plus
• Independent to get things done, but a strong team player
• Willingness to travel according to needs; also outside the US / to Europe

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Our benefits include

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Ready to apply?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.