Operations Manager

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The pay range for this position is $23.00 to $26.00.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as an Operations Manager and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

WHO WE ARE

Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star Leadership team.

We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests.

WHAT WE LOOK FOR

Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.

We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that's you?

WHAT TO EXPECT

We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk. 

Operations Manager ensures all amusements, activities, redemption prizes and associates in our centers are setup for operational success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Primary duties and responsibilities include but are not limited to the following:

• Redemption prizes: owns the arcade merchandising strategy including plan-o-grams for all redemption counters/rooms and self-redemption machines. The AOM manages the lists of approved prizes by vendor and routinely tests new products. Keeps merchandise fresh through seasonal programs. The AOM calculates and sets price value on all items. Negotiates with and selects vendors in conjunction with Purchasing. Ensures that all merchandising materials needed to professionally present the amusement area in each location are in use. Finally, works closely with Area Game Technicians to hit COS targets by location. 
• Training: consistently trains and follows-up with center managers and hourly associates to ensure proper execution of operating standards. Works closely with the Training Department to make sure training and support materials best support the field.
• Operating Standards (OS): AOM is the primary drafter and owner of the OS for Amusements. Works closely with Loss Prevention, Operations and other relevant functions to make these standards as efficient as possible. Routinely improves the standards and tool kit used by the field to execute the standards.
• Communications and Reporting: uses operational reports to ensure profit is being maximized, controls are in place and standards are being followed. Maintains intranet site for Amusements reference materials. Regularly communicates with managers on their Amusements operations and results.
• Intercard System Administration: manages user profiles and processes for locations that have Intercard. Maintains pricing of games and prizes in the system. Train managers to use the system. Support centers with follow-up questions and system changes.
• Ad hoc analysis: as requested by Director of Amusements or Senior management (e.g. pricing analysis, inventory targets, mix analysis, ROI, discounts analysis, 3 rd Party Operator performance)
• Support: promptly assists and responds to all center and support staff questions or requests by taking ownership of the inquiry and guiding to resolution. Readily assists colleagues with miscellaneous duties to prevent delays in the customer service experience.

QUALIFICATIONS:

• 5 years + of retail management experience including selection of products based upon analytics
• Retail training experience
• Familiarity with inventory and purchasing processes
• Intermediate or above Excel user
• Ability to travel 50% of the time

WORK ENVIRONMENT/ PHYSICAL DEMANDS :

• Typicalentertainment environment where you will walk,bendand stand for periods of time, and may lift objects with someassistance.