Program Representative

Job Description

Job Description

Position: Program Representative

ABOUT THE WHA:

At the Worcester Housing Authority (WHA), our mission is to enhance the Worcester community by creating and sustaining decent, safe, and affordable housing that champions stability and self-sufficiency for our residents. As the second largest housing authority in New England, widely recognized for our innovative and progressive programs, we’re not just providing housing – we’re building futures. We’re looking for candidates who are mission-focused, goal-driven, and passionate.

The WHA is committed to developing and supporting a diverse, equitable, and inclusive community both inside and outside of the workplace. Representation is important; our clients come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our agency stronger.

POSITION SUMMARY:

The Resident Services Program Representative provides bilingual customer service, clerical, analytical and administrative support to the Resident Services department. This is a full-time, onsite (not remote) position, Monday through Friday, 8:00 a.m. – 4:30 p.m. with occasional overtime for special events or meetings. This is a union position with a robust benefit package and generous paid time off.

ESSENTIALS FUNCTIONS:

1. Answers phones, responds to questions, takes messages, or routes calls to appropriate staff;

2. Completes administrative tasks such as receiving and greeting visitors to the office, collecting and distributing mail, processing supply orders and purchase receipts; and preparing conference/meeting rooms for use;

3. Researches grant applications, and provides requested information to WHA Grant writer;

4. Prepares reports, analyzes data, and provides responses and documentation to funders;

5. Attends meetings and prepares meeting minutes as directed;

6. Provides support in creating and updating the catalog of WHA Life Skills classes;

7. Collects, validates, and maintains client databases, generates and tracks report submission, updates formulas, recalibrates, checks totals, and provides weekly status updates;

8. Maintains and reviews data from language-learning software programs - ads and removes users, and updates tracking spreadsheet;

9. Cross-checks, audits, and validates data on master spreadsheet and other databases;

10. Organizes and maintains files including client files and records; opens and closes cases; conducts audits of client records to assure that record-keeping standards are met;

11. Creates templates and documents for staff;

12. Updates bulletin boards and displays with information on client services;

13. Drafts and sends out communications as requested;

14. Assists Resident Services staff with special projects, as assigned.

OTHER REPONSIBILITIES:

1. Performs similar job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required; college degree is a plus.

• Minimum of two (2) years of professional office experience in a clerical/administrative role.

• Excellent computer skills, specifically in Microsoft (Teams, Word, Excel, and Outlook).

• Exceptional customer service and interpersonal communication skills; calm and personable demeanor and ability to deescalate.

• Ability to compute basic mathematical calculations and to use a calculator.

• Strong attention to detail; ability to multi-task, stay organized, and meet deadlines in a busy environment with frequent interruption.

• Ability to read, write, type, speak, and understand English well. Bilingual candidates a plus.

• Ability to be relied upon to be available for work.

• Ability to spend prolonged periods sitting at a desk and working on a computer.

• Ability to spend occasional time walking, including climbing stairs.

• Ability to occasionally lift up to 15 pounds.

Worcester Housing Authority is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind based on race, color, religious creed, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.