Shift Leader

Shift Leader

As a Shift Leader, you will supervise the operation of the restaurant on a shift-by-shift basis. You will assist the leadership team in providing support and coaching employees to ensure tasks are performed effectively, helping create legendary experiences for guests. You will lead your employees through performance, engagement, and training initiatives. This position operates under the direction of the Store Leader and directly manages a shift of employees. Buffalo Wild Wings GO has an atmosphere that creates stories worth telling - for our guests and for our Team Members. With our famous wings and flavors in a streamlined and counter-service environment, this is the place to start the next phase of your career. We're a brand on the rise, and we need great people as we write the next chapter of our story.

Summary of essential duties and responsibilities:

Profitability:

Follows all cash control and security procedures (e.g. safe counting, cash drawers)

Maintains inventory by performing daily and weekly inventory inspections

Receives inventory truck orders

Guest:

Motivates and directs employees to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

Handles guest complaints effectively and in a timely manner

People:

Provides coaching and feedback to employees to increase the restaurant team's capabilities and raise restaurant performance Operations

Sets an example for employees by working hard to implement shift plans and drive operational results

Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines

Motivates employees during the shift on each of the workstations

Reviews restaurant results to identify successes and areas for improvement

Ensures that the restaurant upholds operational and brand standards

Attend/participate in weekly operational meetings led by the Restaurant Leader

Qualifications and skills:

Must be at least eighteen (18) years of age

1-2 years of previous restaurant experience

Demonstrated understanding of guest service principles

Available to work evenings, weekends, and holidays

Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Benefits:

PTO

401k

Low-cost health insurance

Dental/vision insurance

Free meals and discounts

Daily pay options

Uniforms

Working vantage retail discount site

Growth opportunities