Information Systems Specialist

Qualifications

1. Bachelor's Degree in Computer Science, MIS, Public/Business Administration, or a related field from an accredited college or university plus two (2) years or more of demonstrable experience working with network systems or application management and integration.
   OR
   Associate's Degree in Computer Science, MIS, Public/Business Administration, or a related field from an accredited college or university plus four (4) years or more of demonstrable experience working with network systems or application management and integration.
   OR
   High School Diploma or GED plus six (6) years or more of demonstrable experience working with network systems or application management and integration.
2. Possession of a valid driver's license and ability to obtain/maintain a City of Hoover Driver's Permit

Responsibilities

• Plans for future network hardware, software, and other services
• Maintains and understands system backups for disaster recovery
• Develops and maintains desktop/server deployment standards
• Sets up, installs, maintains, and operates computer system software and hardware, peripherals, communication devices, including network management, e-mail, file sharing, printer sharing, and Internet/Intranet access
• Sets up, installs, and maintains network communication hardware and cabling
• Prepares documentation for various technology processes and implementation procedures.
• Implements and maintains databases on multiple platforms.
• Monitors help desk system for case management and resolution.
• Troubleshoots and repairs software, database, and end-user reporting problems.
• Researches and implements best practices for database management, software development, data security, and end-user reporting.
• Identifies and completes critical tasks in an urgent, creative, self-disciplined, and capable manner
• Communicates and works well with department staff members and other employees
• Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including current and potential work problems, and makes suggestions for new or improved ways of addressing such problems
• Attends meetings, conferences, workshops, and training sessions and reviews publications and materials to become and remain current on principles, practices, and new developments in assigned work areas
• Performs other directly related duties consistent with the role and function of the classification

Supplemental Information

The City of Hoover is seeking candidates for Information Systems Specialist positions to focus on the implementation, monitoring, and/or maintenance of the City's information technology and application systems.


The City has a population of over 90,000 and is a suburb to the Birmingham/Hoover Metropolitan Statistical Area (MSA) in north central Alabama. The City has several buildings within its infrastructure, including City Hall, Public Safety Center, 11 fire stations, and several police department substations, the Hoover Metropolitan Complex, multiple other parks, and 2 sewer systems. City Hall and the Public Safety Center are connected via fiber optics, while many of these other facilities are connected via various managed circuits.

The Information Systems Specialist position consists of multiple tracts covering the following areas: computer networking and analysis, systems administration, security and information assurance, storage and backups, IT audit, database administration, GIS, enterprise software systems, and/or other general software application systems and integration. The candidate should be knowledgeable in one or more of these areas.

The City's network/server environment is primarily Windows based and utilizes a virtual environment for the majority of its systems. The mail environment is Exchange 2016. Data Storage is managed through a NetApp implementation with system backups using Veeam. Onsite databases are 95% Microsoft SQL Server with the rest being DB2, and the deployment of user based applications/software is managed through Microsoft's SCCM. Remote Access is managed through Citrix Storefront. City WIFI is provided through Extreme Networks. A Cisco phone system is in place, as well. Administration of the City's network includes managing Active Directory, Exchange Accounts, and Group Policies.

The City's primary desktop deployments consist of Windows 10. Applications are split between departmental specific and enterprise wide. Examples of these would include: Microsoft Office, Central Square (formerly Superion/Sungard Public Sector), Tyler Munis, Esri based GIS software, Adobe Suite, AutoCAD, Laservault (document management), Support/Ticket Management Software, etc.

All tracts whether applications or network facing require excellent verbal and written communications skills. This would include documenting network design, location mapping, application install and configuration processes, user help documentation, as well as communicating via class room training, presentations, and/or one on one support. Furthermore, the ability to work with 3rd party vendors and communicate needs and disseminate information to the rest of the team is essential.