Specialist, Financial Counseling

Opportunity This position is onsite at Valley - Warren Memorial Hospital in Front Royal, VA. The position pays between $18.65 and $19.90 per hour, based on experience. Responsibilities Assess and collect patient liabilities including copays, deductibles, co‑insurance, and balances after financial assistance. Perform face‑to‑face communication with patients during their stay to collect estimated patient liability. Work various patient access, insurance eligibility, and follow‑up reports as assigned. Facilitate daily in‑house call reviews with all needed parties to validate that patients have a valid payer source with authorization on the account for the current stay. Complete pre‑registration and registration tasks, including registration of patients at the time of service or prior to the date of service while attempting to collect the patient’s financial liability. Monitor missed collection opportunities for potential process improvements and follow‑up. Make at least 3 attempts each day to visit a patient’s room if the patient is otherwise preoccupied in previous attempts. Note all accounts with a patient liability daily. Make follow‑up phone calls to patients that are unable to make payment while in‑house. Send letters to patients’ addresses post‑discharge detailing an estimated liability and options to pay. Work with patients to sign consent to treat, observation, important Medicare messages, and other registration‑related forms if applicable. Assist eligibility specialists in verification of insurance information, Medicaid and charity processing, and other tasks as needed. Run a daily census to determine patients with potential eligibility. Assist in the collection and organization of outpatient orders related to future and current dates of service, utilizing queues built within various Revenue Cycle systems. Experience We Love 1+ years of customer service experience. Must be inquisitive and demonstrate openness to innovation, including AI, to explore better processes and improve patient and client experiences. Required Qualifications High School Diploma or GED. CRCR (Certified Revenue Cycle Representative) required within 6 months of hire (company‑paid). Benefits Associate benefits: comprehensive medical, time off, retirement, well‑being programs. Culture: collaboration, growth, innovation. Growth: professional development, certification, tuition reimbursement. Recognition: quarterly and annual incentive programs. Equal Employment Opportunity Ensemble is an equal employment opportunity employer. We do not discriminate based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact View email address on click.appcast.io. This posting addresses state‑specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble #J-18808-Ljbffr