Guest Service Lead

Join to apply for the Guest Experience Lead role at McDonald's 2 days ago Be among the first 25 applicants Join to apply for the Guest Experience Lead role at McDonald's Guest Experience Leader Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU. Competitive pay from $15 per hour - 17.05 / hour plus cash incentives Employee discounts and free meals Paid sick leave and/or paid time off Tuition reimbursement and/or educational assistance Training and advancement opportunities Weekly direct deposit 401k plan* Medical, dental, and vision benefits* Guest Experience Leader Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU. Perks & Benefits Competitive pay from $15 per hour - 17.05 / hour plus cash incentives Employee discounts and free meals Paid sick leave and/or paid time off Tuition reimbursement and/or educational assistance Training and advancement opportunities Weekly direct deposit 401k plan* Medical, dental, and vision benefits* And much, much more! Available to full time employees in select locations. This role is vital to the guest experience because you'll: Lead the experience: Check in with guests and make sure they are enjoying themselves Be the solution: Handle guest concerns and provide resolve to their satisfaction Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features To Be Successful In This Position, You’ll Need A humble and hospitable demeanor; Passion for helping and serving others (customers and fellow team members); A desire to learn and grow; and The ability to communicate effectively and anticipate customer needs So, what’s your job combo? Equal Employment Opportunity and Our Value of Inclusion McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact View email address on click.appcast.io . This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Restaurants Referrals increase your chances of interviewing at McDonald's by 2x Get notified about new Customer Service Lead jobs in Ames, IA . Customer Service Representative - State Farm Agent Team Member Ames, IA $35,000.00-$45,000.00 1 month ago Part-Time Game Day & Parking Customer Service Representative Grimes, IA $40,000.00-$50,000.00 1 year ago Customer Service Representative Nights and Weekend Customer Service Representative Flexible Schedules and Weekend Absence Customer Experience Specialist - Iowa Customer Success Account Manager (CSAM) Manager Iowa, United States $130,900.00-$272,300.00 6 days ago Senior Customer Success Manager - Strategic Team Iowa, United States $82,000.00-$124,000.00 2 weeks ago Customer Service Representative (Part-time) Customer Service Representative - State Farm Agent Team Member Grimes, IA $40,000.00-$55,000.00 2 months ago Care Center Representative - Remote - IA State ONLY We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr