Commercial Operations Manager

Commercial Operations Manager

A hands-on, player-coach role leading Commercial Operations for the Cortiva business unit. Cortiva Allograft Dermis is an acellular dermal matrix (ADM) used primarily in soft-tissue support during implant-based breast reconstruction. This person directs the team while working directly in the day-to-day forecasting, pricing, contracting, reporting, consignment, and field support rolling up their sleeves alongside the team rather than managing from a distance. They own the business unit's forecasting, reporting, and commercial data environment, help lead the launch of a dedicated Contract Lifecycle Management (CLM) program, look for smarter and faster ways to get work done, and partner across Sales, Finance, Legal, IT/Analytics, Regulatory, and Customer Service to align processes and drive adoption.

Key Responsibilities

• Act as a hands-on player-coach leading and developing the Commercial Operations team while personally owning day-to-day deliverables, jumping into the work alongside the team, and setting the standard through direct execution.
• Lead and personally run the monthly and long-range forecasting processes for the business unit building the Base + Growth + Churn framework, driving the Lean Weekly Management (LWM) cadence, and delivering revenue, quota, and phasing analysis to sales and executive leadership.
• Own and actively maintain the business intelligence and reporting environment, including the design and governance of Microsoft Power BI reports, DAX/Power Query data models, and certified metric definitions that the team relies on daily.
• Champion the use of AI and automation to make daily work easier and faster hands-on experience with tools such as Microsoft Copilot, Copilot Studio agents, and Power Automate, and a forward-thinking mindset for identifying and piloting new ways to streamline commercial workflows.
• Help lead the launch of a dedicated Contract Lifecycle Management (CLM) program for the Cortiva business unit driving the migration of contract data (pricing, consignment, distribution, B2C, and territory) from interim SharePoint lists into a purpose-built CLM system, and assisting with the project management and development effort from requirements and data mapping through configuration, testing, and go-live.
• Serve as the business-unit process owner for contract lifecycle management defining workflows, milestone tracking, approval routing, and data-governance standards that carry forward into the new CLM platform.
• Manage the Cortiva business unit's GPO/IDN agreement portfolio and pricing strategy including access- and tier-based pricing across major GPOs (Vizient, Premier, HealthTrust, Ascension), margin analysis, and large RFP/RFQ responses.
• Serve as the Commercial Operations functional lead on enterprise data and systems initiatives (ERP/NetSuite migration, Enterprise Data Warehouse, and star-schema data-governance modeling) across discovery, requirements, data migration, and go-live readiness.
• Manage customer master, pricing, and territory data governance in the ERP system, ensuring accuracy, standardization, and compliance with regulatory and business rules.
• Lead commercial funnel management, targeting, and territory analytics including CRM/pipeline administration, KPI tracking, and territory design incorporating outside data sources (e.g., TAM and IDN strength).
• Lead and coach the consignment team on day-to-day inventory operations inventory-on-hand analysis, back-order monitoring, and near-expiration reporting working hands-on with the team to make timely recommendations to the field.
• Support the rollout of the EvergenConnect Field Inventory app by gathering and compiling field-user feedback, identifying enhancement opportunities, and helping drive adoption across the consignment team and field.
• Roll up knowledge of the full assigned portfolio to support field-generated inquiries and personally handle day-to-day ad hoc requests including contracting, pricing quotes, approvals, reporting, and consignment or Temp Purchase Orders (POs).

Requirements

• Education: Bachelor's degree in business, industrial engineering, data analytics, or a related field. MBA or advanced degree preferred.
• Experience: 5+ years of commercial, sales, or sales support experience, including 2+ years leading teams, projects, or cross-functional initiatives.
• Demonstrated player-coach experience leading a team (e.g., a consignment or commercial operations team) while remaining hands-on in the day-to-day work.
• Demonstrated experience owning forecasting, sales analytics, and Power BI / business intelligence reporting for a commercial organization.
• Experience managing GPO and IDN agreements for a specialty medical device / biologics portfolio (e.g., allograft or dermal matrix products such as Cortiva) including access- and tier-based pricing across major GPOs (Vizient, Premier, HealthTrust, Ascension) and end-to-end contract lifecycle processes.
• Experience with contract lifecycle management (CLM) processes and, ideally, implementing or migrating to a dedicated CLM or contract management system including project management, data migration, and cross-functional rollout.
• Additional experience may substitute for education requirements.

Required Skills

• Player-coach leadership able to lead and develop a team (including a consignment team) while staying hands-on and directly executing day-to-day work
• Project management planning, coordinating, and driving cross-functional initiatives (e.g., a CLM system implementation) from requirements through go-live
• Contract lifecycle management (CLM) process design and, ideally, CLM/contract-management system implementation or migration
• Sales forecasting, quota/budget analysis, and commercial financial modeling
• Microsoft Power BI report development and management, including DAX and Power Query data modeling
• GPO/IDN contract management for the Cortiva portfolio access/tier-based pricing and pricing strategy
• Consignment inventory management on-hand analysis, back-order monitoring, and near-expiration reporting
• Hands-on use of AI and automation tools (e.g., Microsoft Copilot, Copilot Studio agents, Power Automate) with a forward-thinking mindset for improving daily work
• Strong verbal and written communication and executive presentation
• Customer Relationship Management (CRM) and pipeline/funnel management
• Enterprise Resource Planning (ERP) software (e.g., SAP, NetSuite)
• Microsoft Office Suite, advanced Excel skills

Preferred Skills

• Hands-on experience with a dedicated CLM platform (e.g., Contracts365, Icertis, Agiloft, Conga, DocuSign CLM, Ironclad, or similar)
• SharePoint list/site administration and Power Platform (Power Apps) solution building
• Experience supporting or rolling out mobile apps and compiling user feedback
• Data governance and modeling, including star-schema / enterprise data warehouse concepts and certified metric definitions
• Territory analytics and integration of outside / third-party data sources

Travel

• Up to 10% occasional travel for national/regional sales meetings and business reviews.

More about Evergen:

Evergen provides customers across a diverse set of market segments with leading-edge expertise, scale, and flexibility across end-to-end services including design, development, regulatory support, verification and validation, manufacturing, and supply chain management.

Evergen is rooted in a steadfast commitment to quality, integrity, and patient safety with a focus on five key values:

• Accountable: We own our actions and decisions.
• Agile: We embrace change to stay ahead of the curve and evolve to drive innovation and growth.
• Growth Mindset: We embrace challenges as opportunities for continuous learning.
• Customer-Centric: We prioritize customers at every touch point.
• Inclusive: We thrive on the richness of our diversity and ensure every voice is heard, respected, and celebrated.

At Evergen, we are committed to fostering an inclusive workplace where we embrace the richness of our diversity and ensure that every voice is heard, respected, and celebrated. We believe that by embracing diversity and promoting inclusivity, we not only uphold our values but also strengthen our position as the CDMO of Choice in regenerative medicine solutions. We recognize that cultivating a growth mindset is essential to our success, and we are dedicated to continuous learning and improvement in our diversity, equity, and inclusion efforts. Through accountability and action, we strive to