Access Clerk | Patient Registration Specialist

Access Clerk | Patient Registration Specialist

Join a dedicated healthcare team as a Patient Registration Specialist, responsible for admitting, pre-admitting, updating status changes, and transferring patients within a busy emergency department setting. This role emphasizes exceptional customer service and maintaining respectful relationships with patients and staff alike.

Essential Functions

• Collect all necessary demographic data, verify insurance eligibility, and obtain required signatures to admit or pre-admit patients while adhering to all applicable State and Federal regulations, maintaining a high accuracy rate.
• Notify Financial Counselors regarding private pay or patients with uncertain insurance coverage.
• Distribute admission paperwork promptly to relevant departments and personnel.
• Assist with patient transport as needed, serving a diverse patient population from newborns to geriatrics.
• Comply with privacy and security regulations concerning Protected Health Information (PHI) under HIPAA guidelines.
• Collect co-pays, coinsurance, and deductible payments according to insurance contracts and eligibility programs.
• Process patient payments and complete daily deposit reconciliations.

Minimum Knowledge and Skills

• Basic clerical, computer, and keyboarding skills.
• Effective communication abilities.

Preferred Knowledge and Skills

• Familiarity with medical terminology is advantageous.
• Previous clerical and computer experience preferred.

Required Behavioral Skills

• Integrity: Demonstrates honesty and a commitment to ethical behavior.
• Compassion: Exhibits empathy and excellent customer service, managing conflicts thoughtfully and maintaining positive interactions.
• Accountability: Takes ownership of tasks and adapts flexibly to changing priorities.
• Respect: Collaborates effectively with diverse populations, fostering a positive service environment.
• Excellence: Strong communication and leadership skills, capable of guiding teams and facilitating process improvements.

Education and Experience

• No formal education required; however, knowledge of medical terminology and prior clerical experience are preferred.

This position offers competitive pay and benefits within a supportive healthcare environment serving a broad regional community in the Midwest United States.