Senior Software Engineer

Senior Software Engineer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. This role is a Hybrid opportunity based in St Louis.

About the job you're considering At Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences. You will contribute to the design, development, and continuous improvement of scalable, high-quality solutions in a dynamic and collaborative environment.

Job Overview We are seeking an experienced Senior Business Systems Analyst to lead defect triage, root cause analysis, and issue resolution across enterprise applications and cloud-hosted platforms. This role requires a hands-on analyst who can independently investigate issues across application, integration, database, cloud, and reporting layers while partnering closely with development, architecture, QA, support, and business teams. The ideal candidate will have strong expertise in SQL, Splunk, AWS environments, data analysis, and AI-assisted troubleshooting tools.

Key Responsibilities Lead defect triage, issue investigation, root cause analysis, and resolution management across enterprise systems. Analyze and troubleshoot issues across application, integration, database, cloud, and reporting layers. Utilize SQL, Splunk, AWS monitoring/logging tools, database query tools, and AI-enabled analysis tools to identify and resolve incidents. Own tickets and production issues from intake through closure, ensuring timely resolution and stakeholder communication. Collaborate with developers, architects, QA, support teams, and business stakeholders to determine root causes and validate solutions. Investigate issues related to code, configurations, integrations, data quality, reporting logic, and business processes. Validate fixes, perform impact analysis, and ensure closure confirmation. Document findings, root cause details, business impact assessments, remediation actions, and validation outcomes. Drive continuous improvement initiatives to enhance application stability and support processes.

Required Skills Defect triage, troubleshooting, and root cause analysis. End-to-end ownership of incidents and support tickets. Strong SQL querying, data validation, reconciliation, and troubleshooting skills. Experience with Splunk or similar log analysis and monitoring tools. AWS-hosted application support and cloud troubleshooting experience. Strong data analysis capabilities across structured and unstructured data sources. Experience with AI-enabled solutions, intelligent automation, or AI-assisted analysis tools. Excellent stakeholder management, communication, and documentation skills. Ability to work cross-functionally with development, QA, architecture, support, and business teams.

Required Qualification 8+ years of experience in Business Systems Analysis, Systems Analysis, Production Support, Application Support, or a related field. Proven experience in defect triage, incident management, root cause analysis, and issue resolution ownership. Strong hands-on experience with SQL for data analysis and troubleshooting. Experience using Splunk or equivalent log monitoring and analysis platforms. Experience supporting applications hosted in AWS cloud environments. Strong analytical and problem-solving skills with the ability to work independently. Experience collaborating directly with developers, architects, QA teams, and business stakeholders. Exposure to AI-driven tools, AI-enabled solutions, or intelligent automation platforms.

Preferred Qualification Experience supporting enterprise-scale applications and integrations. Knowledge of cloud monitoring and observability tools. Familiarity with Agile and DevOps environments. Experience working with incident management and ticketing platforms such as ServiceNow or Jira. Understanding of data quality, reporting platforms, and integration frameworks.

The base compensation range for this role in the posted location is: $82,082 to $193,440 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.