Shop Manager

See’s Candies, a leader in the confectionery industry with more than 250 retail shops across the United States, is looking for a Retail Shop Manager to lead a dedicated team and drive sales while ensuring top‑notch customer service. Key Responsibilities Lead the shop’s team in a sales‑focused, customer‑centric environment. Set an example by achieving daily, monthly, and annual sales goals. Communicate and implement company direction, policies, and programs. Delegate tasks, ensure team compliance, and provide necessary follow‑up. Resolve customer and employee concerns in a professional and timely manner. Train and develop team members on company programs, policies, and procedures. Provide professional coaching and feedback to the team. Drive recruitment, selection, and recommendation of qualified candidates. Ensure compliance with company policies, procedures, ethical standards, and safety protocols. Monitor and control expenses to meet budgetary goals. Manage procedures related to cash handling, protection of company assets, and banking. Maintain accurate time‑keeping records and approve weekly payroll promptly. Ensure compliance with state and federal laws related to wages and breaks. Implement weekly work schedules in collaboration with District Sales Managers. Manage paperwork to meet established deadlines, covering banking, new hires, and inventory. Perform other duties as assigned. Minimum Qualifications Minimum 3 years of retail management experience. Proven success in developing, motivating, training, and coaching employees. Excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability. Ability to follow, implement, and enforce company policies and procedures. Strong work performance and proven ability to grow the business by seeking sales opportunities and developing a sales‑driven team. Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner. Physical ability to carry out essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, and walking the entire shift, and lifting up to 25 pounds frequently. Flexibility in working hours, including weekends and holidays. Internal applicants must be in good standing. Pay rate: $34.45 per hour. See’s is an Equal Opportunity Employer. See’s will consider applicants with criminal histories in a manner consistent with applicable local, state, or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00). #J-18808-Ljbffr LE1 See’s Candy Shops, Incorporated