Assistant Store Manager

LA Part-Time Assistant Store Manager

Join the 12th Tribe Family as our Next Part-Time Assistant Manager!

Are you a go-getter with a passion for people and a flair for creativity? 12th Tribe is looking for a dynamic Part-Time Assistant Manager to join our LA store team! As our Assistant Manager, you'll be part of the heart and soul of our store, helping to make it a vibrant, exciting place to shop, work, and connect.

In this role, you'll wear many hatswhether it's leading sales on the floor, helping to plan awesome in-store events, or training and supporting our team to be their best. You'll also help with inventory management, operations, and all the behind-the-scenes things that make our store run smoothly.

If you're entrepreneurial, love working with people, and want to be part of a team that's all about creating unforgettable experiences, we want to hear from you!

Requirements:

• Minimum of 2 years previous leadership experience in a retail environment
• Excellent communication and interpersonal skills
• Driven approach to take on new challenges with the self-motivation for your work that inspires others
• A major passion for styling and selling
• Ability to work independently and as part of a multi-channel team
• Positive attitude and feels there is no task too small and no task too large
• Available to work a minimum of 32 hours per week
• Open availability across a full 7 day work week
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Responsibilities:

Store Management:

• Alongside of Store manager, leads the daily opening and closing procedures for the store
• Partners with the General Manager to lead the recruitment, onboarding, training and development of all staff.
• Helps to Identify, create and manage the execution of all store business plans to drive performance results and maximize business opportunities.
• Monitors daily, weekly, and monthly sales goals of each team member and provides regular feedback, coaching and counseling on performance.
• Demonstrates product knowledge and passes on this knowledge to the sales staff.
• Ensures all employees provide excellent customer service and experience at all times.
• Assists with the development of all Retail Associates; motivating them to meet store goals.

Customer interaction:

• You are the top stylist in the store!
• You lead by example and interact with customers in-store and through store phone line to, assess their style needs, and offer personalized recommendations to create complete outfits
• Create a positive shopping environment for each customer that walks into the store
• Ask open ended questions & get to know each customer's unique needs. Make them feel confident and part of the Tribe!
• Answer inquiries over slack and store phone line and direct inquiries to the proper channels
• Ring up and close sales at register POS system

Product knowledge:

• You stay updated on current fashion trends, fabric types, fit, and product details and disperse that information to stylists in-store
• Stay updated on 12th Tribe collections and monthly product drops and share that with store stylists
• Lead clothing try-ons and PK sessions with stylists

Styling expertise:

• Style yourself according to the 12th Tribe aesthetic and inspire others with your outfits!
• Be up to date on current fashion trends and embody that in your everyday wardrobe
• Go above and beyond to create an amazing styling experience for our 12th Tribe Babes!
• Suggest clothing and accessories that complement customers' body types, personal style, and lifestyle.

Fitting room assistance:

• Start and build fitting rooms for customers as they shop the floor
• Style up and fluff fitting rooms for clients to inspire full outfits
• Guide customers through the fitting process, provide feedback on fit, and suggest alternative options and outfits
• Keep fitting rooms clean, organized, and tidy

Sales generation:

• ASM should have the top sales in the store
• You are a natural on the sales floor and take action to open conversations with clients
• You take ownership of the sales floor and sales team to ensure customer experience is the first priority
• You work in tandem with the SM to think of new and exciting ways to generate sales through customer outreach, events, and social media
• You have a client book and work to bring customers in when new collections arrive

Visual merchandising:

• Assist SM in creating visually appealing displays and merchandise arrangements to highlight new arrivals and promote sales.
• Maintain the store up to visual standards daily
• Ability to change mannequins when items are sold/need updating

Social Media/Filming:

• Willingness to appear in videos and social media content for store

Overall Operations:

• Ensure compliance to policies and procedures and report concerns to senior management
• Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
• Work with multiple teams to coordinate and stay up-to-date on shipping, inventory, and stock control
• Work with SM to assure store is tidy and maintained - report all issues to the proper channels to assure things are fixed