Help Desk Support Analyst

Help Desk Support Analyst

About Binghamton University:

Binghamton University is a premier publicR1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character -shaped by our mission outstanding academics facilities and community life -promotes extraordinary student success research and service; Binghamton University is where our students faculty and staff thrive.

Working at Binghamton University is more than abouthaving a great job -it isabout having the opportunity to flourish in an exciting engaging environment. Our faculty and staff appreciate Binghamtons collegial and inclusive culture and its commitment to excellence education innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics distinguished faculty who value cutting-edgeand community-engaged research teaching and serviceexceptional staff and ultramodern facilities to engage and challenge its 18000 students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent these classmates share a desire to shape the future through technology insight intellectual exploration and community service.

We are an affirmativeaction/equal opportunity employer and in keeping with this commitment we welcome all to apply including veterans and persons with disabilities.

Job Description:

Budget Title: Lead Programmer/Analyst (SL-3)

Salary: Commensurate with Experience

The Help Desk Support Analyst reports to the Assistant Director of Client Support Services works directly with other members of the Client Support and Technical Support teams and works closely with other key groups and staff members within Information Technology Services (ITS).

In addition the Help Desk Support Analyst will:

• Provide software and network support to faculty staff students and other campus affiliates.
• Provide flexible patient and creative solutions to issues as they arise.
• Maintain detailed record keeping of the nature and resolution of all calls in TeamDynamix ITSM software.
• Resolve client problems during the first call whenever possible.
  • Educateclients on problem prevention and escalating problems to higher levels for resolution when necessary.
• Assist in the development of and provide updates to most popular Knowledge Base Articles and Help Desk resources.
• Meet or exceed Binghamton University customers expectations.
• Demonstrate competence timeliness quality and excellence.
• Assist with Gradescope test scoring process including scanning and its integration with Brightspace.
• Have flexibility in work schedule as schedules will fluctuate based on the academic calendar.
• Be able to maintain data confidentiality and compliance with regulatory requirements (HIPAA FERPA PCI etc.).

Requirements:

• Associates degree (or higher) with at least one year in a Help Desk or similar technical support role
• Experience with Windows and/or Mac operating systems Microsoft Office and general technical troubleshooting
• Familiarity with ticketing software such as TeamDynamix
• Ability to communicate effectively in oral and written form with technical and non-technical clients
• Ability to deal successfully with a diverse group of users faculty staff and students
• Demonstrated ability and motivation to learn new technologies and become adept at them quickly

Preferred:

• Bachelors degree in an Information Technology related field
• At least two years of experience in a technical support role
• Familiarity with D2L Brightspace Gradescope Google Workspace Office 365 and/or mobile technologie
• Experience working in a large complex organization in higher education or a research environment
• Experience using TeamDynamix ITSM
• Experience using remote assistance tools

Visasponsorshipis not available for this position. If you currently needsponsorshipor will need it in the future to maintain employment authorization you do not meet eligibility requirements. Additionally please note that Binghamton University is not an E-Verify employer.

Additional Information:

Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials

BinghamtonUniversity is a tobacco-free campus.

Pursuant to Executive Order 161 no State entity as defined by the Executive Order is permitted to ask or mandate in any form that an applicant for employment provide his or her current compensation or any prior compensation history until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time please contact the Governors Office of Employee Relations ator via email

Payroll informationcan be found on our website letters may be addressed To the Search Committee.

Postings active on the website accept applications until closure.

For information on the Dual Career Program please visit:
Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment compensation and other terms and conditions of employment without discrimination on the basis of age race color religion disability national origin gender identity or expression sexual orientation veteran or military service member status marital status domestic violence victim status genetic predisposition or carrier status or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR as well as the Universitys complete Non-Discrimination Notice may be found here.

Binghamton University is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation to participate in the job application or interview process contact the ADA Coordinator by completing the Reasonable Accommodation Request Form.

Application Instructions:

All applicants must apply via Interview Exchange: for Internal Applicants: September 14 2026

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Please submit:

1. Resume
2. Cover letter and
3. Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: Experience:

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