Manager, IT

Purpose of Position The Manager, Information Technology, plays a vital role in managing multiple IT resources within Software Engineering, Data Engineering, Infrastructure, Network/Telephony, Deskside Support, or Project Management/Business Relationship Management. As part of a highly collaborative team, the role will interact with many technical and business resources across the enterprise and ensure standardization and compliance with company guidelines. The ideal candidate is a committed, creative, self‑motivated manager with a solid technological background interested in managing a team dedicated to satisfying business needs. Tasks and Responsibilities Lead a team of IT resources, managing operational and tactical initiatives ensuring their timely and accurate completion, in a manner that meets departmental KPIs Manage performance and provide feedback as needed; address performance issues and plan for corrective action as necessary Collaborate with IT Product and IT Account Management to ensure business needs are being met and communicated Work with IT managers and directors as needed to help determine IT product viability and resourcing constraints Collaborate with all IT departments to ensure consistent technology strategy and guidelines are in place Ensure team has process and capabilities to troubleshoot and fix problems and provide root cause analysis in a timely manner Conduct business configuration activities (see SAP Business Configuration Specialist Job Description) as needed to support resource needs as determined by the business Provide support, if required, after hours and weekend work; travel as needed Complete other tasks as required Be accountable and responsible for the accuracy and completeness of assigned work and results Prioritize and manage workload and communicate issues clearly Minimum Education Bachelor's degree from an accredited institution or equivalent industry experience Minimum Experience 10+ years in Information Technology in one or more of the technical areas currently used by FSI. This may include software engineering (SAP, .NET languages such as C#, VB.NET, C++), data engineering (SQL), network/telephony, infrastructure, deskside support (Windows applications and operating systems), project management, or business relationship management 5+ years of team management experience Strong understanding of SDLC and Agile methodologies Excellent collaboration and communication skills are a must Knowledge, Skills, Abilities Proficiency with the technology skills associated with the department assigned (SAP, software/data engineering, infrastructure, network/telephony, deskside support, project management, or business relationship management) Experience with SDLC and Agile methodologies such as TFS, Git, SCRUM, etc. System and networking fundamentals Excellent communication skills Successful ability to build positive partnerships and work collaboratively with cross‑functional business teams Certification in area of responsibility is a plus Good written and verbal communications skills Excellent organizational skills, including the ability to multi‑task and prioritize workload Physical Demands and Work Environment The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand, walk, and sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate. EEO Statement FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC). This position may require access to export‑controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law. This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment. Cybersecurity Notice All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third‑party email providers. #J-18808-Ljbffr FlightSafety International