HQA Regional Training and Service Manager, Fleet

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Locations : Regional – Proximity to one of these major markets IAD, JFK, MIA, ORD, PHX, SEA & SFO.

Reporting To : Vice President of Fleet, North America

Job Summary

The GSE Regional Training and Service Manager is a senior-level, field-based leadership role responsible for driving technician capability, standardizing GSE service performance, and leading training strategies across multiple Swissport stations. This position serves as the technical mentor, service advisor, and training lead for traveling technicians, station GSE managers, and local mechanics.

In addition to hands-on travel support, the Regional Training and Service Manager is responsible for developing and deploying technical training curriculum, overseeing service performance consistency, and building a learning culture focused on safety, reliability, and technical excellence.

The expected pay rate is $135,000/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Key Responsibilities

Training & Development

• Develop, document, and deliver GSE-specific training curricula covering diagnostics, repairs, preventive maintenance, and safety standards.
• Create technical SOPs, instructional videos, training materials, and evaluation tools for technician development.
• Lead in-person and virtual training sessions for Swissport technicians, regional trainers, and station leaders.
• Identify skill gaps across regions and design tailored upskilling programs to address them.
• Certify new hires and assess existing technicians to ensure readiness and proficiency.
• Support deployment and training of new technologies and diagnostic tools (e.g., electric GSE, Maximo upgrades, etc.).

Service & Operations Support

• Serve as a senior technical escalation point for complex mechanical, electrical, and hydraulic GSE issues across the region.
• Collaborate with station GSE managers to ensure consistent application of maintenance programs and safety standards.
• Conduct station audits to verify quality of repairs, training compliance, and GSE reliability.
• Deploy to high-impact locations to stabilize performance, onboard technicians, and support station launches or transitions.
• Assist in root cause analysis and incident reviews involving GSE performance failures or safety events.

Leadership & Reporting

• Supervise and mentor traveling service technicians and regional trainers.
• Partner with GSE Regional Managers, Line of Business Leaders, and HR to align workforce development with business needs.
• Report on training KPIs, technician progress, GSE uptime, and curriculum completion rates.
• Champion Swissport’s commitment to safety, people development, and professional service across all regions.

Qualifications and Competencies

• Valid driver’s license with clean driving record.
• Certification in one of the following trades: Heavy Duty, Commercial Vehicle, or Automotive Mechanic (must be in good standing).
• Minimum 3–5 years of experience maintaining and repairing GSE or similar equipment.
• Ability and willingness to travel up to 75% of the time, including air travel and short-notice deployments.
• Strong technical training, coaching, or leadership experience preferred.
• Familiarity with maintenance management systems (e.g., Maximo).
• Competence in Microsoft Office and mobile diagnostics tools.
• Excellent troubleshooting and communication skills.
• Able to lift up to 50 pounds and work in varied outdoor conditions, including extreme cold and heat.

Travel

• Willing to travel when necessary for training and service needs or to assist other SP stations with GSE needs as required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.