HQA Regional Training and Service Technician, Fleet - ORD

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Locations : Regional – Proximity to one of these major markets IAD, JFK, MIA, ORD, PHX, SEA & SFO.

Reporting To : Regional Training and Service Manager, Fleet

Job Summary

The Traveling GSE Technician – Technical Trainer is responsible for performing advanced maintenance and repair of Ground Support Equipment (GSE) across multiple Swissport stations. This individual will travel frequently to support local maintenance teams, perform diagnostics and repairs, ensure fleet reliability, and train local technicians in best practices and new technologies.

The role is hands-on and highly mobile, intended for a seasoned technician who excels in the field and is passionate about developing the next generation of Swissport technicians.

The expected pay rate is up to $93,600/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Key Responsibilities

• Travel to various Swissport stations across the U.S. and Canada to conduct maintenance, diagnostics, and emergency repairs on GSE assets.
• Serve as a technical subject matter expert while on assignment—coaching, mentoring, and training local Swissport technicians.
• Lead hands-on training in diagnosing, servicing, and maintaining gas, diesel, electric, and hydraulic-powered GSE, including loaders, pushbacks, belt loaders, GPU/ASU units, and deicers.
• Perform preventive maintenance and overhauls per established schedules and procedures.
• Diagnose and repair powerplant, drivetrain, brake, electrical, hydraulic, and HVAC systems.
• Respond to emergency GSE breakdowns at remote locations and perform on-call maintenance as needed.
• Complete and ensure accuracy of all maintenance documentation in Maximo and other systems per Swissport, airport authority, and regulatory standards.
• Inspect GSE for safety compliance and quality control; recommend adjustments or improvements as needed.
• Retrieve, order, and manage repair parts as necessary while onsite.
• Uphold Swissport’s standards in safety, quality, and professionalism while representing the brand at different stations.
• Serve as a liaison between GSE operations and station management to ensure operational readiness.
• Support station start-ups, fleet upgrades, and new technician onboarding as required.
• Keep accurate travel records, training logs, and station feedback for internal reporting and performance tracking.
• Other duties and tasks, as assigned.

Qualifications and Competencies

• Valid driver’s license with clean driving record.
• Certification in one of the following trades: Heavy Duty, Commercial Vehicle, or Automotive Mechanic (must be in good standing).
• Minimum 3–5 years of experience maintaining and repairing GSE or similar equipment.
• Ability and willingness to travel up to 75% of the time, including air travel and short-notice deployments.
• Strong technical training, coaching, or leadership experience preferred.
• Familiarity with maintenance management systems (e.g., Maximo).
• Competence in Microsoft Office and mobile diagnostics tools.
• Excellent troubleshooting and communication skills.
• Able to lift up to 50 pounds and work in varied outdoor conditions, including extreme cold and heat.

Travel

• Willing to travel when necessary for training and service needs or to assist other SP stations with GSE needs as required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.