Customer Care Representative

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!

Job Summary:

Are you a strong communicator who can balance confidence with compassion? Do you have sharp attention to detail and the ability to negotiate win-win solutions? If so, we want to meet you!

We're hiring motivated Customer Service & Collections Representatives to support a major credit card portfolio. In this role, you'll help customers navigate account questions while working collaboratively to resolve past-due balances - all while delivering an exceptional customer experience.

Onboarding Date: August 7, 2026

Training Start Date: August 10, 2026

Work Setting: Onsite at our Charlotte Call Center

Pay Rate: $21.00 per hour

What You'll Do:
• Connect with customers via inbound and outbound calls
• Resolve account inquiries and explain payment options
• Negotiate payment arrangements and secure commitments
• Carefully review account details to ensure accuracy
• Document conversations clearly and thoroughly
• Meet performance goals in quality, compliance, and recovery

What Makes You a Great Fit?

1+ year of customer service, collections, or call center experience

Strong attention to detail - you don't miss the small stuff

Confident negotiation skills with a solutions-focused mindset

Genuine empathy and professionalism in sensitive conversations

Ability to stay calm, positive, and goal-driven

Why Join Us?

• Competitive base pay + performance incentives
• Paid training and career growth opportunities
• Supportive leadership and team environment
• Stable opportunity with a respected financial services partner

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.