Customer Care Representative

Customer Care Representative

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. A Career that Empowers You to Build Your Future

The Customer Care Representative at Lennar is a critical link between homebuyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided.

• A career with purpose.
• A career built on making dreams come true.
• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Role on the Team

• Schedule and oversee repairs, ensuring completion within specified timeframes.
• Maintain service request logs and documentation of all work performed.
• Evaluate performance of trade partners and materials, reporting back to management.
• Participate in department meetings and emergency on-call rotation schedules.

Your Toolbox

• High school diploma or GED; Associate's degree or equivalent is preferred.
• 1-3 years of experience in residential customer service or construction field preferred.
• Valid driver's license with a good driving record
• Strong communication, organizational and time-management skills

Physical & Office/Site Presence Requirements:

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.