Customer Service & Retail Office Assistant

Job Description

Job Description

Benefits:

• 100% Company-Funded Retirement Plan
• Employee discounts
• Paid time off

Customer Service & Retail Office Assistant Starting Pay: $15–$18 per hour + Excellent Benefits

Join the Household Furniture Team!

At Household Furniture Co., we've been helping families create beautiful homes since 1945. As one of the Southwest's largest and fastest-growing furniture retailers, we're proud of our reputation for exceptional customer service and a workplace where employees can build long-term careers.

We're looking for a friendly, organized, and customer-focused Customer Service & Retail Office Assistant to join our team. Whether you're an experienced office professional or looking to grow your career in retail, we'll provide the training and support you need to succeed.

As the first point of contact for many of our customers, you'll help create a positive experience by assisting with customer service, processing payments and financing applications, supporting our sales team, answering delivery questions, and helping keep our retail office running smoothly.

What You'll Do

As a Customer Service & Retail Office Assistant , you'll play an important role in creating a great experience for both our customers and our sales team. Responsibilities include:

• Welcome and assist customers with professionalism and a friendly attitude.
• Process customer payments accurately, including cash, checks, credit cards, and financing transactions.
• Balance and reconcile cash drawer in accordance with company procedures.
• Assist customers with financing applications and payment questions.
• Answer incoming phone calls and respond to delivery and order inquiries.
• Support sales associates and store management with daily administrative tasks.
• Help resolve customer concerns while providing outstanding customer service.
• Maintain accurate records, process paperwork, and ensure attention to detail in all transactions.
• Keep the retail office organized and operating efficiently.
• Perform other office and administrative duties as assigned.

What We're Looking For

We're looking for someone who enjoys helping people and thrives in a fast-paced environment.

Qualifications:

• Positive, dependable, and team-oriented attitude
• Outstanding customer service and communication skills
• High level of accuracy and attention to detail when handling cash, payments, and customer information. 
• Strong organizational and multitasking abilities
• Comfortable using computers and learning new software
• Ability to communicate effectively, both verbally and in writing
• Bilingual (English/Spanish)
• Previous retail, office, or customer service experience preferred (3–6 months)
• Ability to work evenings, weekends, and holidays as scheduled

Why Household Furniture?

When you join Household Furniture, you're joining a company that invests in its people. Many of our leaders began their careers in entry-level positions and advanced through hard work and dedication.

We offer:

• Competitive hourly pay
• Company Contribution Toward Health Insurance 
• 100% Company-Funded Retirement Plan
• Paid Time Off
• Paid Training
• Free Access to Our Private Employee Gym 
• Stable, family-owned company with over 80 years of success
• Opportunities for advancement into management, sales, and other leadership positions
• Supportive team environment where your contributions are valued

If you're ready to build a career with a company that values hard work, teamwork, and exceptional customer service, we'd love to meet you.

Apply today and become part of the Household Furniture family!