Operations Manager Catholic Charities Archdiocese of Denver

Operations Manager – 48th Ave

Responsibilities

• Promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
• Models Catholic Charities’ commitment to treating all persons with respect and dignity.
• Integrates the leadership model in daily activities including spot coaching, supervision, and training.
• Works in conjunction with other operations managers to maintain standardization and alignment between sites and departments.
• Applies appropriate techniques and standards in program development and service delivery.
• Develops, recommends and oversees implementation of program policies, procedures and objectives to support the mission.
• Prepares and administers area budget within established guidelines.
• Compiles accurate and timely program statistical data to meet reporting requirements; monitors performance measurements and recommends program improvements.
• Ensures programs and services are in compliance with licensing, accreditation, state and federal standards and other appropriate regulatory or professional requirements.
• Works with the local system of care toward the design, implementation and evaluation of a model of care that is collaborative and strengths based.
• Maintains professional ties with other service organizations, boards and committees for the benefit of the program.
• Completes necessary administrative duties (paperwork, etc.) timely and accurately.
• In collaboration with other management, ensures all staff are trained and adhere to operational safety policies and procedures.
• On call for consultation and intervention after hours and on weekends.
• Carries out supervisory responsibilities in accordance with Agency’s values and policies, and applicable laws, including interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of client and agency information.
• Provides regular and predictable attendance.

Qualifications

• Demonstrated experience in supervision and program management.
• Experience/knowledge in facility management, maintenance, food service, purchasing, inventory and housekeeping services within a commercial or residential environment.
• Ability to work effectively within the framework of Catholic teachings.
• Strong organizational, communication, interpersonal and presentation skills.
• Ability to effectively lead and motivate staff through application of Agency values.
• Intermediate knowledge of computers to input information, maintain client and program data, create and generate reports, and create communications.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.

Education and Experience

Bachelor’s degree (BA/BS) from an accredited four‑year college or university in a related field; and three to five years of related operations experience and/or training; or an equivalent combination of education and experience. Master’s degree preferred.

Compensation & Benefits

• Salary: $60,000–$70,000 per year (full time).
• Training: De‑escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma‑Informed Care; and many more.
• Shift is full time.
• Extensive paid time off (4 weeks accrual for new employees – increasing based on tenure) promoting work‑life balance.
• 15 paid holidays annually (shelters are 24/7; if a holiday is worked, holiday pay is included).
• Sabbatical leave program: after seven years of continuous full‑time service, eligible staff may take four weeks of paid sabbatical leave.
• 403(b) retirement plan with Agency contribution of 4 % and match up to 2 % of annual compensation.
• Choice of three PPO medical plans (90 % of employee’s and 75 % of dependent’s premiums paid by Agency), dental and vision starting the first day of the month following the start date.
• Potential eligibility for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.
• Part‑time employees (20‑29 hours per week) also receive paid annual leave, company‑paid holidays and 403(b) retirement plan with agency contribution and match.

Equal Opportunity Employer

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths, and to maintaining an inclusive and welcoming environment for staff, volunteers, and participants. Catholic Charities serves all with respect, dignity, and without discrimination in compliance with all applicable laws. Consistent with applicable laws, Catholic Charities makes all employment decisions without regard to any protected status or characteristic, except those positions which are deemed ministerial (such as Chaplain) requiring a clerical background. Unlawful discrimination and/or harassment is inconsistent with our philosophy and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.