Customer Solutions Manager

Customer Service Manager Location: Fresno, CA Benefits Competitive compensation Comprehensive benefits plan (medical, dental, vision and more) 401(k) retirement savings plan Paid time off (vacation, holidays, PTO) Employee discount programs Career growth opportunities Pay Range: $76,500 - $112,200, depending on experience. What you will be doing: Responsible for client support in specific geographic region Supporting the CEC in reaching productivity and service level goals for the department through monitoring of various daily reports and department planning including the monitoring of orders, monitoring cut and reschedules processed by CEC, etc. Performance Management of Call Center Supervisor and Call Center Representatives; coaching, development, and discipline Supervise, train and coach Call Center Supervisor and Call Center Representatives (up to 40 Linde employees) Perform progress evaluations for direct reports including monthly KPI reports, quarterly KPI reports and annual PMP. Process improvement – Uses Six Sigma, Lean & process mapping skills to improve processes and productivity Demonstrates interpersonal, project management, written and verbal communication skills Prepares management reports as required Ability to analyze data and develop strategic improvement plans based on trend patterns Develop relationships with key sales, customer support, distributor, and region management personnel to achieve specific goals and service level standards Utilizes excellent and professional communication skills to ensure that all internal and external customer needs are met. Interfaces professionally and in a timely manner with inter-company departments and regions, responding to the needs of internal customers. Other duties as assigned What makes you great: High School Diploma required / Bachelor's Degree preferred Minimum of 2–4 years of customer service or in store sales experience required Knowledge of specialty gas, industrial gas, medical gas and welding related products preferred 1–3 years of supervisory experience required Excellent verbal and written communications skills Expertise in computer systems and computers applications Schedule: Full-time Job: Sales & Marketing Primary Location: California-FRESNO All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression or any other reason prohibited by applicable law. #J-18808-Ljbffr