HVAC Service Dispatcher

Job Description

Join Our Team!

We are a growing, customer-focused HVAC company serving homeowners and businesses throughout Kansas. We are seeking an organized, energetic, and customer-oriented HVAC Service Dispatcher to coordinate our field technicians, support our customers, and help keep daily operations running smoothly. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer service, we'd love to hear from you.

What You'll Do

• Schedule and dispatch HVAC service technicians for maintenance, repair, and installation appointments.
• Optimize technician routes and schedules to maximize efficiency and customer satisfaction.
• Communicate with customers regarding appointment times, updates, and service needs.
• Monitor daily technician activity and adjust schedules as needed.
• Coordinate emergency and priority service calls.
• Maintain accurate records in dispatching and scheduling software.
• Assist with customer inquiries and provide outstanding service over the phone and through email.
• Collaborate with technicians, management, and office staff to ensure seamless operations.
• Review completed work orders for accuracy and completeness.
• Help achieve company goals related to response times, productivity, and customer satisfaction.

Qualifications

• Previous dispatching, scheduling, customer service, or administrative experience preferred.
• HVAC, plumbing, electrical, or home service industry experience is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with computer systems, scheduling software, and Microsoft Office.
• Strong attention to detail and problem-solving skills.
• High school diploma or equivalent required.

What We Offer

• Competitive pay based on experience.
• Performance-based bonus opportunities.
• 100% company-paid medical insurance for employees and their families, including both single and family coverage.
• Paid vacation and holidays.
• Retirement savings plan with company contribution.
• Ongoing training and professional development opportunities.
• Stable, year-round employment with a growing Kansas company.
• Supportive team environment and opportunities for career advancement.

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All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.