Dispatcher - AWS Shuttle Operations

Job Description

Job Description

Are you energized by a fast-paced environment and thrive when connecting with people?  If so, we may have the job opportunity for you!  

Arrow Stage Lines, one of the nation’s premier motorcoach providers, is seeking an enthusiastic, proactive, and detail-oriented Dispatcher to join our dynamic team in our Kansas City, Missouri location! 

Work hours for this position are 1:30 pm to 10:30 pm CST. This position is also on call every other weekend, from Friday at 10:30 pm through Monday at 4:30 am CST.

In this pivotal position, our Dispatcher is the heart of our operations, supporting our fleet of professional drivers throughout all AWS Shuttle Operations locations. Our Dispatchers play a crucial role in ensuring safety, compliance, and exceptional service as they help our drivers stay compliant, on the road, and deliver outstanding experiences for our customers. 

• Lead Safety Culture: Guide and inspire our drivers by building a strong culture of safety and supporting regulatory compliance.
• Impactful Leadership: Enforce company safety policies and spearhead key safety initiatives that make a real difference.
• Collaborative Teamwork: Work closely with a supportive team and grow your career in a company that values your contributions.

If you’re passionate about building a strong culture of safety and have a solid understanding of DOT compliance and training best practices — we’d love to connect with you!

Our ideal candidate will be:

• Safe – by following safe practices in every aspect of your work, recognize areas for improvement, and hold one another accountable for safe behaviors; ensuring the safety of our most valuable assets – our team members and customers.
• Humble – by being quick to share praise and celebrate wins collectively, while being self-confident enough to accept constructive criticism and learn from it. We do not think less of ourselves, but we do think of ourselves less often.
• Hungry – By being self-motivated, dedicated, and have a strong desire to go above and beyond. We are always thinking ahead for the next opportunity to achieve excellence in our organization.
• Smart – By being aware of our words and actions and how they impact others. This responsibility is crucial in every facet of our lives, and will use it to help improve communication, be excellent leaders, effectively problem solve, and cultivate healthy business relationships.

Knowledge, Skills, and Abilities:

You have:

• Self-awareness and emotional intelligence
• A commitment to continuous improvement
• A genuine love for people and a passion to do work at the highest level
• A flexible schedule and will be available evenings and weekends when needed

You can: 

• Give and receive both positive and constructive feedback
• Efficiently and safely assign drivers and vehicles for daily schedules, while utilizing Google Docs 
• Provide drivers with clear paperwork and instructions
• Monitor GPS system on vehicles and paperless logs for drivers, while monitoring compliance 
• Maintain accurate time cards, PTO requests, and approvals through ADP
• Scheduling cleaning and maintenance services for company vehicles as needed
• Be able to pass a background check
• Be punctual, reliable, dependable, and have a professional appearance at all times
• Be able to work in a fast paced environment with changing priorities, and maintain a professional demeanor at all times
• Be on call and work evenings and weekends every other week

You are:

• A team player and great collaborator
• An ambassador of Arrow Stage Line’s mission and core values (Click Here)
• Able to effectively communicate policies and procedures, and efficiently implement safety and training programs (must be able to clearly communicate in English, verbally and in writing)
• Flexible and open to change