IT SITE SUPPORT SPECIALIST

IT Site Support Specialist

We are seeking a hands-on IT Support Specialist to support the hardware deployment portion of a company-wide ERP implementation. This role will be responsible for configuring, deploying, and supporting end-user hardware across multiple facilities. The position requires extensive travel and onsite work, strong troubleshooting skills, and a willingness to work in industrial or warehouse environments.

Key Responsibilities

• Configure, deploy, and support end-user computing devices, including desktop and laptop systems used for ERP activities.
• Install, configure, and validate peripheral devices such as printers, scanners, and other hardware required to support ERP processes.
• Physically deploy, position, and connect hardware across all facility areas, including production floors, warehouses, and office environments.
• Provide onsite end-user support during ERP go-live and hypercare periods, ensuring smooth adoption and minimal operational disruption.
• Troubleshoot and resolve hardware, peripheral, and basic network connectivity issues to maintain system availability for ERP users.
• Collaborate closely with ERP project teams, site leaders, and IT staff to ensure hardware readiness, alignment with cutover timelines, and successful deployment outcomes.
• Create and maintain documentation, including hardware configuration records, site layout maps, and detailed deployment procedures.
• Support ongoing hardware lifecycle activities, including refreshes, replacements, and resolution of hardware-related issues throughout the ERP implementation.
• Deliver high-quality customer service, ensuring user needs are addressed promptly and business operations experience minimal disruption during hardware deployments.

Requirements

• 2–3 years of experience in IT support, site support, or a similar technical role.
• Strong hands-on troubleshooting skills, with the ability to diagnose and resolve hardware, software, and basic network issues.
• Experience providing onsite technical support, particularly in environments where rapid issue resolution is critical.
• Ability to work independently, including in remote or lightly supervised locations.
• Strong customer service mindset, with the ability to support end-users professionally and effectively.
• Excellent communication skills, both verbal and written, for assisting non-technical users.
• Preferred: Bachelor's degree in Information Technology, Computer Science, or a related field (not mandatory).
• Advantageous certifications, such as ITIL or equivalent, demonstrating best-practice IT service management knowledge.
• Ability to prioritize and manage multiple tasks in a dynamic operational environment.
• Strong problem-solving abilities and a proactive approach to resolving technical issues.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1