Cashiering Specialist

Summary The Cashiering Specialist provides support to faculty, staff, and students by processing fiscal transactions. This position supports the daily operations and activities of the Cashiering Department, including providing cashiering services for Campus Recreation, the Student Health Center, Testing Services, and Extended Campus, as well as additional departments as needed. The Cashiering Specialist serves as a backup to the Senior Assistant Cashier and the Bursar Associate Manager, making informed decisions regarding cashiering and university policies and procedures to ensure customers receive the highest level of service. This position utilizes Banner, CASHNet, Web Payments, Workday, and bank subsystems to perform daily responsibilities. The Cashiering Specialist is also responsible for completing office and reconciliation duties in the absence of the Senior Assistant Cashier and/or the Bursar Associate Manager. Duties/Responsibilities 50% Customer Service Serves as the primary front desk customer service representative. Provides prompt, friendly, and courteous service by processing payments, answering phones, assisting walk-in clientele, processing mail, and other Cashier related tasks. Is familiar with University rules, state statutes, VA regulations, etc. to provide support for the office. Additionally, must be familiar with the College Opportunity Fund (COF) process, reconciliation, Banner Student System and payment dates and deadlines, the University's tuition and fee structure, and have experience negotiating payment arrangements to effectively assist students. Assists with supervising daily cashiering operations, including training and supervision of 2-10 student cashiers and advising on VA regulations, policies and procedures. 20% eMarket Specialist and Non-AR Deposit Form Transmittal Provides support to all faculty, staff and students who seek setup or maintenance of existing eMarkets storefronts and must adhere to University PCI compliance requirements. Confirms worktags prior to use and must work closely with the Office of the Controller to ensure all information is accurate before use. Creates report(s) based upon the needs of the department or organization eMarket storefront, and is responsible for the de-activation of storefronts no longer in need of use. Creates and maintains Item Codes, establish user accounts, include security rights, and develop reports in the CASHNet/Transact cashiering system. Acts as a liaison between the Office of Cashiering and other University departments to train, provide system updates, and assist with system problems. Reviews and approve any procedure of cash handling and deposits from University's departments. At times, will be required to notify departments of errors and/or address concerns with them to resolve issues. Verifies all campus-wide cash receipt activity between CASHNet/Transact, Banner Student, and Workday to ensure payments are posted correctly and department deposits are received on time. Implements "Store Fronts" for all departments that wish to take credit card payments online, campus wide. This involves creating and testing item codes usingCASHNet/Transact for each transaction to make sure they will work with all the University's subsystems, working with the Office of the Controller to set up Worktags, and adapting to specific department needs. Managees non- accounts receivable departmental deposits, work with the Office of the Controller and various other departments to ensure timely review and processing of all deposits received. Reconciles payments to ledgers. 10% Payments and Disbursements Determines debt and credit balances using the Banner A/R system. It is important that the position understands the cashiering system to effectively collect payments and is aware of the policies regarding different types of receivables collected. Reviews a #J-18808-Ljbffr Metropolitan State University of Denver